Senior Customer Service & Growth Specialist - Freelance

Energy Innovation Corp; Idaho Falls (ID); On-site; USD 73,000 - 107,000; Part time

Job summary

Strategic Advantage Inc in Idaho Falls, ID seeks a Customer Service Representative in a freelance-capacity role to drive outcomes with empathy and rigor. You will own client interactions, collaborate with sales and marketing, and manage data handoffs across Salesforce Service Cloud and CRM to ensure accurate, timely insights.

The role emphasizes ownership of outcomes, mentoring teammates, and maintaining weekend-friendly schedules in a fast-paced environment.

Qualifications

• Demonstrated empathy in a fast-paced sales/marketing environment.
• Critical thinking and independent judgment are essential.
• Ability to mentor or support senior teammates.

Responsibilities

• Turn an annual budget of $73,000–$107,000 into measurable growth.
• Pitch, listen, adjust, and pitch again to close deals.
• Position Strategic Advantage Inc against competitors with clear value propositions.
• Own the handoff doc ensuring seamless data flow between Salesforce Service Cloud and CRM.
• Advocate for the value at $73,000–$107,000 without discounting the price.

Skills

Empathy

Critical thinking

Mentorship

Ownership of outcomes

Tools

Salesforce Service Cloud

Job description

Strategic Advantage Inc in Idaho Falls, ID seeks a Customer Service Representative in a freelance-capacity role to drive outcomes with empathy and rigor. You will own client interactions, collaborate with sales and marketing, and manage data handoffs across Salesforce Service Cloud and CRM to ensure accurate, timely insights.

The role emphasizes ownership of outcomes, mentoring teammates, and maintaining weekend-friendly schedules in a fast-paced environment.