Senior Customer Service Manager - Lead 90+ Agent Center

Uline; Braselton (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Bonus programs

Paid holidays

Paid time off

Tuition Assistance Program

Best-in-class facilities

Fitness center & walking trails

Job summary

Uline in Braselton, GA is seeking a Senior Customer Service Manager to lead a 90+ person contact center and deliver exceptional service that aligns with our legacy.

You will recruit, coach and develop managers, monitor performance metrics, and collaborate with other departments to drive improvements.

This on-site role comes with health insurance, a 401(k) plan, and bonus programs as part of a comprehensive benefits package.

Qualifications

• Bachelor’s degree in a related field.
• 5+ years of experience in customer service operations and/or management.
• Proven leadership to coach and motivate a high-performing team.
• Strong communication across teams and departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Customer service

Coaching

Communication

Education

Bachelor's degree

Job description

Uline in Braselton, GA is seeking a Senior Customer Service Manager to lead a 90+ person contact center and deliver exceptional service that aligns with our legacy.

You will recruit, coach and develop managers, monitor performance metrics, and collaborate with other departments to drive improvements.

This on-site role comes with health insurance, a 401(k) plan, and bonus programs as part of a comprehensive benefits package.