Senior Customer Service Leader - 90+ Agent Center Growth

Uline; Braselton (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Complete health insurance coverage

401(k) with 6% employer match

Paid holidays and generous PTO

Tuition Assistance Program

Job summary

Uline is seeking a Senior Customer Service Manager for its Georgia branch in Braselton. You will oversee the day-to-day operations of a 90+ person contact center, guiding managers, team leads and representatives to deliver exceptional customer service and maintain our strong culture.

You will review performance data, recruit and retain staff, and handle performance reviews and coaching to ensure outstanding results in a fast-paced environment.

Qualifications

• Bachelor’s degree required.
• 5+ years of experience in customer service operations and/or management.
• Demonstrated leadership skills to coach, develop and motivate a high-performing team.
• Effective communication with team, colleagues, management and across departments.

Responsibilities

• Manage day-to-day operations of 90+ person contact center, including front-line production and back-office operations.
• Guide and develop managers, team leads and representatives to deliver unparalleled customer service and foster company culture.
• Review daily and weekly reports to monitor performance metrics and make improvement recommendations.
• Recruit, retain and motivate staff to ensure the highest levels of customer service.
• Manage personnel matters including delivering performance reviews and coaching.

Skills

Leadership

Coaching

Communication

People management

Education

Bachelor’s degree

Job description

Uline is seeking a Senior Customer Service Manager for its Georgia branch in Braselton. You will oversee the day-to-day operations of a 90+ person contact center, guiding managers, team leads and representatives to deliver exceptional customer service and maintain our strong culture.

You will review performance data, recruit and retain staff, and handle performance reviews and coaching to ensure outstanding results in a fast-paced environment.