Senior Customer Service Lead – Remote & Flexible Hours

Grenke Ag; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work possibilities

Flexible hours

Competitive PTO

Health benefits

Job summary

grenke Leasing IL LLC in Chicago, IL is hiring a full-time Senior Customer Service Specialist. The role leads the customer service team within Administration, ensuring timely communication on post-origination topics and supervising requests and calls.

The position offers a salary range of $60,000 to $85,000 per year, including variable components, and requires strong communication and post-origination knowledge in equipment leasing.

Qualifications

• Bachelor’s or Master’s degree in relevant field.
• Strong verbal and written communication skills.
• Experience with post-origination knowledge of equipment leasing and collections.

Responsibilities

• Serve as the operational team lead for Customer Service within Administration.
• Ensure timely, high-quality communication with customers on post-origination topics.
• Delegate and monitor requests in the shared inbox and supervise calls.
• Manage dunning processes, reminders, and tracking files.
• Handle complex cases including bankruptcies and special payment arrangements.
• Provide guidance to teammates and contribute to process improvements.
• Maintain documentation for customer service processes.

Skills

Verbal and written communication

Team leadership

Excel skills

Bankruptcy knowledge

Collections/dunning

Entrepreneurial mindset

Education

Bachelor’s or Master’s degree in Business Administration, Finance, Accounting, Economics, Management, Legal Studies, or related field

Job description

grenke Leasing IL LLC in Chicago, IL is hiring a full-time Senior Customer Service Specialist. The role leads the customer service team within Administration, ensuring timely communication on post-origination topics and supervising requests and calls.

The position offers a salary range of $60,000 to $85,000 per year, including variable components, and requires strong communication and post-origination knowledge in equipment leasing.