Senior Customer Service Specialist

Grenke Ag; Chicago (IL); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote work possibilities

Flexible hours

Competitive PTO

Health benefits

Job summary

grenke Leasing IL LLC in Chicago, IL is hiring a full-time Senior Customer Service Specialist. The role leads the customer service team within Administration, ensuring timely communication on post-origination topics and supervising requests and calls.

The position offers a salary range of $60,000 to $85,000 per year, including variable components, and requires strong communication and post-origination knowledge in equipment leasing.

Qualifications

• Bachelor’s or Master’s degree in relevant field.
• Strong verbal and written communication skills.
• Experience with post-origination knowledge of equipment leasing and collections.

Responsibilities

• Serve as the operational team lead for Customer Service within Administration.
• Ensure timely, high-quality communication with customers on post-origination topics.
• Delegate and monitor requests in the shared inbox and supervise calls.
• Manage dunning processes, reminders, and tracking files.
• Handle complex cases including bankruptcies and special payment arrangements.
• Provide guidance to teammates and contribute to process improvements.
• Maintain documentation for customer service processes.

Skills

Verbal and written communication

Team leadership

Excel skills

Bankruptcy knowledge

Collections/dunning

Entrepreneurial mindset

Education

Bachelor’s or Master’s degree in Business Administration, Finance, Accounting, Economics, Management, Legal Studies, or related field

Job description

Why is grenke known as a facilitator of simple financing solutions for small and medium-sized enterprises?

We owe this to our 2,300 employees in more than 30 countries! Together, we support our customers every day in turning their business ideas into reality, with growing success.

Be part of a success story and join our team as a

Senior Customer Service Specialist

10155|grenke Leasing IL LLC

Chicago, IL, US, 60301

Permanent

grenke Leasing IL, LLC is seeking to hire a full-time Senior Customer Service Specialist in Chicago, IL. This position acts as the operational team lead for Customer Service within the Administration Department and is responsible for ensuring timely and high-quality communication with customers regarding all post-origination topics.

This full-time position offers an earning potential of $60,000 - $85,000 per year, inclusive of variable salary components.

About grenke

With about 2,100 employees in more than 30 countries, grenke creates quick and easy financing solutions for small and medium-sized companies that help our clients turn their business ideas into reality. We are convinced that the business world offers many opportunities if you have the courage to implement them. Thus, this is how we operate, both in dealing with our customers and in our strong teams: with personality, entrepreneurial thinking, self-determination, healthy pragmatism but also the necessary determination. It is part of our corporate culture - and the opportunity to grow professionally and personally.

As a company with 40+ years of experience in financial leasing business all over the world, we are now ready to establish the grenke brand in the US. To realize that we are looking for team members with experience, a pioneering mind, courage and passion. In addition to our great benefits, we offer a culture that values equity, inclusion and belonging and creates a safe space for diverse perspectives and in-sights. We provide the opportunity to shape the direction of our company with your ideas and actions.

Here you will surpass yourself

• Serve as the main point of contact for all post-origination-related inquiries.
• Delegate and monitor incoming requests in the shared inbox.
• Supervise incoming calls and external customer outreach.
• Supervise the dunning process and other collection efforts, including coordination of reminder outreach and review of tracking files.
• Independently manage complex cases, including bankruptcies, commencement delays, special payment arrangements, and other non-standard requests.
• Manage key relationships with 1–3 major vendors.
• Provide guidance and support to other team members.
• Contribute to process improvements and standardized customer responses.
• Maintain process documentation for all Customer Service-related processes.

Your foundation

• Bachelor’s or master’s degree in Business Administration, Finance, Accounting, Economics, Management, Legal Studies, or another related field.
• 2–5 years of relevant experience in customer service, financial services, equipment leasing, collections, account management, or a related operational role. Prior experience handling complex customer cases and coordinating or mentoring team members is preferred.
• Strong verbal and written communication skills.
• Broad post-origination knowledge of equipment leasing, understanding of collections and the dunning process.
• Intermediate to advanced Excel skills.
• Working knowledge of bankruptcy procedures
• Strong team management and organizational skills.
• Entrepreneurial mindset, team spirit and the willingness to learn, create and grow.

Your growth accelerator: our Benefits

• We offer a dynamic and supportive work environment that fosters professional growth and development.
• Your health and well-being are paramount to us. Hence, we provide enticing perks such as competitive healthcare benefits, remote work possibilities, flexible hours and competitive PTO.

Disclaimer

Applicable pay range: $60,000 - $85,0oo per year, full-time (Offers may vary from the amount listed based on geography, candidate experience, expertise and other factors).

Applicants must be currently authorized to work in the United States.

grenke and all of its subsidiaries are Equal Opportunity Employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, disability status, protected veteran status, or any other characteristic protected by law.

Discover the Grow-Grow principle

Trying out new things, realizing ideas - and growing together as partners, personally and as an entrepreneur. This is the Grow-Grow concept at grenke. We are convinced that our success goes hand in hand with the growth mindset of our employees.