Senior Customer Service Lead - Order & Training

Lincare Holdings Inc.; Village of Newark (NY); On-site; USD 42,000 - 58,000; Full time

Job summary

Lincare Holdings Inc. in Newark, NY, seeks an experienced Customer Service Supervisor to oversee order entry processes and ensure adherence to management procedures.

The role focuses on supervising CS personnel and training new hires, while monitoring order flow and maintaining patient records. Responsibilities include supervising staff, monitoring calls, and ensuring proper communication with patients and coworkers.

Qualifications

• GED or higher, related experience or training.
• Computer data entry experience.
• Ability to read and understand patient orders and pharmacy terminology.

Responsibilities

• Assist the Customer Service Supervisor in supervising all CS personnel.
• Participate in training of CS staff including new hires.
• Monitor flow of orders to and from CS Department.
• Delete, correct, or re-enter patient orders as needed.
• Monitor phone calls to ensure proper telephone techniques by CS staff.
• Read and analyze documents such as patient orders; comprehend pharmacy terminology.
• Communicate effectively with coworkers and patients.
• Assist with employee training and development.
• Calculate figures related to frequencies and doses dispensed.
• Follow approved procedures when reprimanding or disciplining staff.

Skills

Supervision

Training

Order entry

Customer service

Phone etiquette

Education

GED

Computer entry

Job description

Lincare Holdings Inc. in Newark, NY, seeks an experienced Customer Service Supervisor to oversee order entry processes and ensure adherence to management procedures.

The role focuses on supervising CS personnel and training new hires, while monitoring order flow and maintaining patient records. Responsibilities include supervising staff, monitoring calls, and ensuring proper communication with patients and coworkers.