Healthcare Customer Service Lead & Training Champion

Lincare Holdings Inc.; Tucson (AZ); In loco; USD 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Descrizione del lavoro

Lincare Holdings Inc. is seeking a Customer Service Supervisor to support the Customer Service Manager in leading staff and improving department processes. This role focuses on supervising staff, training team members, and ensuring smooth order flow with referrals and patients.

Ideal candidates have 3-5 years in healthcare with prior supervisory experience and strong organizational skills. The position involves overseeing payroll, recruitment, evaluations, and performance monitoring within a

Competenze

• High School Diploma or GED required.
• Associates degree preferred.
• 3-5 years healthcare experience recommended.
• Previous supervisory experience preferred.
• Able to read and analyze prescriptions/chart notes.

Mansioni

• Supervision of staff.
• Training of all Customer Service staff.
• Monitors the flow of orders to and from the Customer Service Department.
• Handles escalated situations with patients/customers or referral sources.
• Processing of payroll for the department.
• Recruitment, hiring, discipline, and supervision of the department.
• Evaluations of the Customer Service Department.
• Monitoring the number of incoming phone calls to determine if support is necessary.
• Evaluation and recommendation of process improvement for the department.

Conoscenze

Leadership

Staff supervision

Training

Payroll processing

Recruitment

Evaluations

Process improvement

Multitasking

Microsoft Office

Formazione

High School Diploma or GED

Associate's Degree preferred

Strumenti

Microsoft Office

Descrizione del lavoro

Lincare Holdings Inc. is seeking a Customer Service Supervisor to support the Customer Service Manager in leading staff and improving department processes. This role focuses on supervising staff, training team members, and ensuring smooth order flow with referrals and patients.

Ideal candidates have 3-5 years in healthcare with prior supervisory experience and strong organizational skills. The position involves overseeing payroll, recruitment, evaluations, and performance monitoring within a