Healthcare Customer Service Lead

Lincare Holdings Inc.; Tucson (AZ); On-site; USD 60,000 - 75,000; Full time

Job summary

Lincare is seeking a Customer Service Supervisor to assist the Customer Service Manager by leading referrals sources and patients while adhering to Leadership processes and procedures. Responsibilities include supervising staff, training, payroll processing, and evaluating department performance.

The role requires a High School Diploma or GED (Associate’s preferred) and 3–5 years in healthcare with supervisory experience. Strong communication and organizational skills are essential.

Qualifications

• Read and analyze documents such as prescriptions and chart notes.
• Prioritize and plan activities for subordinates and delegate accordingly.
• Multitasking and handling multiple tasks simultaneously.
• Follow up on outstanding projects and tasks.

Responsibilities

• Supervision of staff and leadership of the Customer Service team.
• Training of all Customer Service staff.
• Monitors the flow of orders to and from the Customer Service Department.
• Handles escalated situations with patients, customers, or referral sources.
• Processing of payroll for the department.

Skills

Document analysis

Prioritization

Multitasking

Follow-up

Education

High School Diploma/GED

Associate's degree

Job description

Lincare is seeking a Customer Service Supervisor to assist the Customer Service Manager by leading referrals sources and patients while adhering to Leadership processes and procedures. Responsibilities include supervising staff, training, payroll processing, and evaluating department performance.

The role requires a High School Diploma or GED (Associate’s preferred) and 3–5 years in healthcare with supervisory experience. Strong communication and organizational skills are essential.