Senior Customer Service Lead — Key Accounts & Orders

Genuine Parts; Los Angeles (CA); On-site; USD 34,000 - 44,000; Full time

Job summary

Motion Industries seeks a Senior Customer Service Representative to respond to customer inquiries, place orders, and guide junior staff. The role requires deep product knowledge and strong communication to ensure customer needs are met and relationships are built for repeat business.

Location is Cerritos, CA, with compensation per hour and standard benefits. The position emphasizes teamwork, accuracy, and the ability to multi-task in a fast-paced environment while delivering exceptional service

Qualifications

• Requires a high school diploma or GED.
• Five (5) or more years of related experience or an equivalent combination.

Responsibilities

• Process customer orders via phone, fax, email, or counter sales.
• Negotiate pricing within authorized parameters to support gross profit.
• Maintain inventory knowledge and ensure stock for customer orders.
• Build relationships to drive repeat business and process improvements.
• Provide guidance to less experienced Customer Service Representatives.

Skills

Communication skills

Multi-tasking

Computer skills

Negotiation

Product knowledge

Attention to detail

Education

High school diploma or GED

Job description

Motion Industries seeks a Senior Customer Service Representative to respond to customer inquiries, place orders, and guide junior staff. The role requires deep product knowledge and strong communication to ensure customer needs are met and relationships are built for repeat business.

Location is Cerritos, CA, with compensation per hour and standard benefits. The position emphasizes teamwork, accuracy, and the ability to multi-task in a fast-paced environment while delivering exceptional service