Senior Customer Service & Key Accounts – Order Management

Talentify; Simi Valley (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA & FSA

Paid Time Off

401k with Match

Life & AD&D Insurance

Tuition Assistance

Job summary

Regal Rexnord is seeking a Customer Service Representative II in Simi Valley, onsite at the designated Regal Rexnord office. You will manage key customer accounts, process orders in ERP, and coordinate with Sales, Planning, Production, Logistics and Quality to ensure customer satisfaction.

Ideal candidates have 3–5 years in customer service or order management, strong communication, MS Office and ERP/CRM experience. Salary range is $25–$35 per hour, with full benefits described above.

Qualifications

• 3–5 years of hands‑on experience in a customer service, order management, account support, or related role.
• Experience managing customer orders end‑to‑end, including entry, tracking and communication.
• Proven ability to support key or complex accounts with varying order volumes and service requirements.
• Proficient in Microsoft suite and basic internet searching.
• Excellent verbal and written communication and strong interpersonal skills.

Responsibilities

• Serve as the primary contact for assigned key customer accounts and market segments.
• Process customer orders accurately and timely in the ERP system, ensuring pricing and policies compliance.
• Monitor order status end‑to‑end and inform customers of updates or delays.
• Resolve inquiries and issues by coordinating with Sales, Planning, Production, Logistics and Quality.
• Escalate complex issues while maintaining ownership through resolution.

Skills

Customer service

Communication

Problem solving

Self-starter

Education

High school diploma or equivalent

Bachelor's degree in Business/Management/Supply Chain (plus)

Tools

ERP system

CRM system

Microsoft Office

Job description

Regal Rexnord is seeking a Customer Service Representative II in Simi Valley, onsite at the designated Regal Rexnord office. You will manage key customer accounts, process orders in ERP, and coordinate with Sales, Planning, Production, Logistics and Quality to ensure customer satisfaction.

Ideal candidates have 3–5 years in customer service or order management, strong communication, MS Office and ERP/CRM experience. Salary range is $25–$35 per hour, with full benefits described above.