Customer Care Advocate III

API Delevan, Inc.; Twinsburg (OH); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Life Insurance

Flexible Spending Accounts

Job summary

Regal Rexnord in Twinsburg, OH is seeking a Customer Care Advocate I to serve as the primary interface between customers and internal teams, handling inquiries, orders, quotes, and billing issues in a fast-paced manufacturing setting.

You will manage the full order life cycle, resolve problems, and work with Purchasing, Manufacturing, Shipping, Scheduling and Engineering to ensure customer satisfaction.

Qualifications

• US Person with US permanent residence required.
• High School Diploma or GED required.
• 3+ years of Expeditor/Customer interface within engineered products preferred.
• Proficient in Microsoft Office and basic internet searching.
• Customer focused with strong communication skills.
• Self-starter and creative thinking.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Ability to prepare reports and correspondence.
• Ability to communicate effectively with customers and other employees in the organization.

Responsibilities

• Manage assigned key accounts and/or market segment activity across orders and quotes.
• Address and resolve customer inquiries and billing issues to maintain goodwill.
• Handle order entry and lifecycle from start to finish.
• Provide first-call resolution and build customer loyalty.
• Collaborate with Purchasing, Manufacturing, Shipping, Scheduling and Engineering.
• Maintain accurate customer contact files and ERP system knowledge.

Skills

US Person eligibility

Customer focus

Excellent communication

Self-starter/creative thinking

Verbal and written communication

Attention to detail

Report preparation

Interpersonal skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Work Model

Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.

Company Overview

The Company Rexnord® is a $2 billion multi-platform diversified global industrial company (NYSE:RXN). Within our two platforms, we serve a wide array of growing, global end markets by offering the broadest, most reliable product portfolios and trusted brands in our industries. Within Process & Motion Control, we design, manufacture, market and service specified, highly engineered mechanical components used within complex systems where our customers’ reliability requirements and the cost of failure or downtime are extremely high. Within Water Management, we design, procure, manufacture and market products that provide and enhance water quality, safety, flow control and conservation, in which customers specify our products due to performance, life cycle and project cost, and our service levels. We believe in a core business philosophy of continuous improvement that leverages the Rexnord Business System (RBS) to drive consistency and enable growth. Founded in 1892, Rexnord is headquartered in Milwaukee, Wisconsin, U.S.A. and employs approximately 7,500 associates worldwide. For more information visit: www.rexnord.com.

Brief Description

The Customer Care Advocate I will work in a fast-paced Manufacturing environment. This person will be the primary interface between internal and external customers requiring strong communication skills in customer service. This position is responsible for maintaining a high level of customer satisfaction by addressing and administrating commercial issues through the CSR Team that include, but is not limited to: customer inquiries, processing orders, preparing quotes, tracking bids, managing RMA’s and resolving billing issues, in accordance with company policies and procedures. This position is located in our Twinsburg, OH facility.

Key Accountabilities

Management of assigned key accounts and/or market segment activity including: order, quotation, business development, conflict resolution, order entry, Voice of the Customer, pricing to value, assisting in contract and account program administration, coordinating Production Readiness reviews. Frequently interacts with customers, addressing and resolving customer inquiries and complaints regarding products, services, billing, etc to maintain customer goodwill. Actively manage the customer orders across the entire life cycle. Maintain accurate customer contact base and critical communication files for assigned accounts, Management of Critical Programs, Contracts and Agreements. Must handle calls in an efficient and professional manner; provide first call resolution and create loyal and satisfied customers through consistent superior service on each call or point of contact as defined by department and company goals. This includes troubleshooting and production explanation. Work and interact with multiple intercompany departments – Purchasing, Manufacturing, Shipping, Scheduling and Engineering. Accepts and processes sales orders timely; this includes verifying orders for accuracy. Meet/Exceed Customer Satisfaction Goals. Develop a high level of understanding of the ERP system. Maintain a high knowledge base on the business’ products and applications.

Job Requirements

• Capabilities and Success Factors
• This position requires the applicant to be a US Person with an US permanent residence.
• A US Person is a US Citizen or Green card holder.
• High School Diploma or GED Required
• 3+ years of Expeditor/Customer interface within engineered products preferred
• Proficient in Microsoft suite skills and basic internet searching
• Customer Focused
• Self-starter and creative thinking
• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Attention to details and ability to highlight process issues
• Ability to prepare reports and correspondence
• Ability to communicate effectively with customers and other employees in the organization
• Other duties and assignments as needed

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Accidental Death and Dismemberment Insurance
• Life Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Educational Reimbursement
• Matching 401(k) contribution

Expected Base Salary Range

Expected Base Salary Range: [$50,000 – $60,000]

Equal Employment Opportunity Employer

Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled Benefits Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmitive Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [e-mail]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail].

Values

• Integrity
• Responsibility
• Diversity, Engagement & Inclusion
• Customer Success
• Innovation with Purpose
• Continuous Improvement
• Performance
• Passion to Win …with a Sense of Urgency

Company Details

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Recruiting Information

Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.