Order Management Specialist

API Delevan, Inc.; Simi Valley (CA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

Health Care FSA

Dependent Care FSA

PTO & Holidays

401k Match

Tuition Assistance

Job summary

Regal Rexnord is seeking an Order Management Specialist to provide top-tier customer service by managing orders from receipt to shipping in a hybrid onsite/remote setup. You will coordinate with Scheduling, Purchasing, Engineering, Shipping, and Quality to confirm ship dates and communicate delivery plans to customers.

Strong experience with Salesforce and ERP systems, plus excellent communication and time management, is required.

Qualifications

• Customer-focused and detail-oriented with strong communication skills.
• Experience managing orders from receipt through shipping.
• Proficient with Salesforce and ERP systems; ability to generate and read reports.

Responsibilities

• Manage priority orders and customer accounts through order life cycle.
• Coordinate with Scheduling, Purchasing, Engineering, Shipping and Quality.
• Communicate delivery plans and ship dates to customers and internal teams.
• Coordinate order changes with Production Scheduling and related departments.
• Develop product knowledge and system skills; build to forecast initiatives.
• Update reports on backlog, on-time shipment, and escalations.

Skills

Customer service

Attention to detail

Time management

Communication skills

Problem solving

Independent work

Tools

Salesforce

Navision/Navision – Sales Orders

Microsoft Office

Job description

Work Model: You'll work in a hybrid model, onsite at your designated Regal Rexnord location at least 3 days per week (Monday-Thursday), with flexibility to work remotely up to 2 days, including Friday.

Order Management Specialist Job Description

The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results. Manage priority orders/customers as assigned by Commercial Leadership. Focus on recovery efforts with TOP Customers. Effectively communicate with Product Managers, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and Site Leadership to keep everyone abreast of the status of the sales orders throughout the life cycle of the order. Engages directly with customers regarding critical orders, coordinating and communicating delivery plans on phone calls and in person as needed. Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to Customer Care, Sales and our Customers in a timely manner. Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing (raw materials & outside processing), and Manufacturing to verify the plant's ability to accept the changes. Continue developing product knowledge and system skills. Participate in build to forecast initiatives. Update reports for use by management and customer. Reports include Plant backlog, On-Time Shipment to Request and to Promise, Acknowledgement turnaround time, Escalations including drop in requests and AOG.

Job based competencies

Customer focused and detail-oriented Experienced in Sales Force Experience using customer portals Experienced in Business Central/Navision – Sales Orders, Planning and Inventory Excellent communication skills – written and verbal Proven time management and organizational skills Experience with Microsoft Office (Intermediate Excel, Outlook, Word & PowerPoint) Ability to solve problems Ability to make sound decisions and recommendations Work independently with limited supervision Ability to demonstrate product knowledge in previous jobs. Share knowledge by assisting with onboarding, mentoring and cross training.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is a proud Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must be a US Person.

Equal Employment Opportunity Posters Notification to Agencies

Notice to agencies: Regal Rexnord Corporation and its affiliates and subsidiaries do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made. If you'd like to view a copy of the company's affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [e-mail]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail].

Thank you for your interest in Regal Rexnord Corporation.