Customer Care Advocate II

API Delevan, Inc.; Simi Valley (CA); Hybrid; USD 48,000 - 68,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401k with matching

Paid time off

Tuition assistance

Job summary

Regal Rexnord is seeking a Customer Service Representative II to manage key accounts, process orders in the ERP system, and coordinate with Sales, Planning, Production, Logistics, and Quality to meet customer needs.

You will ensure accurate data, resolve issues, and maintain relationships while supporting overall operational effectiveness in a hybrid work model.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Business, Management, Supply Chain, or related discipline is a plus but not required.
• Equivalent combination of education and relevant customer service or operations experience will be considered.
• 3–5 years of hands‑on experience in a customer service, order management, account support, or related role within a manufacturing, distribution, or logistics.
• Proficient in Microsoft suite skills and basic internet searching.
• Customer focused, self-starter and creative thinking.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.

Responsibilities

• Serve as the primary point of contact for assigned key customer accounts and market segments.
• Process customer orders accurately and timely in the ERP system, ensuring compliance with pricing, specifications, and policies.
• Monitor order status end‑to‑end and proactively communicate updates, changes, or delays to customers.
• Resolve customer inquiries and service issues efficiently, coordinating with internal teams as needed.
• Escalate complex or high‑risk issues appropriately while maintaining ownership through resolution.
• Collaborate cross‑functionally with Sales, Planning, Production, Logistics, and Quality to support customer requirements.
• Maintain accurate customer data, pricing, and documentation within ERP/CRM systems.
• Meet established performance metrics, including order accuracy, responsiveness, and customer satisfaction.
• Apply advanced product, system, and process knowledge to manage complex accounts independently.
• Demonstrate professionalism, accountability, and adherence to company policies and service standards.
• Other duties as assigned.

Skills

Customer service

Order management

ERP knowledge

Communication skills

Problem solving

Education

High school diploma

Bachelor’s degree (plus)

Tools

ERP system

CRM system

MS Office

Job description

Work Model: You’ll work in a hybrid model, onsite at your designated Regal Rexnord location at least 3 days per week (Monday–Thursday), with flexibility to work remotely up to 2 days, including Friday. This is a hybrid position that will require in office work as needed. Candidates need to be able to report to the Simi Valley plant as required.

Brief Description: The Customer Service Representative II is responsible for managing assigned key customer accounts and market segment activities, ensuring accurate order processing, effective issue resolution, and seamless coordination with internal teams. This role serves as a primary customer interface, supporting account administration, maintaining critical customer data, and leveraging product and ERP system knowledge to meet or exceed customer satisfaction objectives while supporting overall operational effectiveness.

Key Accountabilities

• Serve as the primary point of contact for assigned key customer accounts and market segments.
• Process customer orders accurately and timely in the ERP system, ensuring compliance with pricing, specifications, and policies.
• Monitor order status end‑to‑end and proactively communicate updates, changes, or delays to customers.
• Resolve customer inquiries and service issues efficiently, coordinating with internal teams as needed.
• Escalate complex or high‑risk issues appropriately while maintaining ownership through resolution.
• Collaborate cross‑functionally with Sales, Planning, Production, Logistics, and Quality to support customer requirements.
• Maintain accurate customer data, pricing, and documentation within ERP/CRM systems.
• Meet established performance metrics, including order accuracy, responsiveness, and customer satisfaction.
• Apply advanced product, system, and process knowledge to manage complex accounts independently.
• Demonstrate professionalism, accountability, and adherence to company policies and service standards.
• Other duties as assigned.

Desirable Experience, Capabilities and Success Factors

• High school diploma or equivalent required.
• Bachelor’s degree in Business, Management, Supply Chain, or a related discipline is a plus but not required.
• Equivalent combination of education and relevant customer service or operations experience will be considered.
• 3–5 years of hands‑on experience in a customer service, order management, account support, or related role within a manufacturing, distribution, or logistics.
• Demonstrated experience managing customer orders end‑to‑end, including order entry, tracking, issue resolution, and customer communication.
• Proven ability to support key or complex customer accounts, with exposure to varying order volumes, schedules, and service requirements.
• Proficient in Microsoft suite skills and basic internet searching.
• Customer focused, self-starter and creative thinking.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• “Restrictions imposed by federal export control laws may limit this job opportunity to candidates who are a ‘U.S. Person’, which includes U.S. citizens, U.S. nationals, U.S. permanent residents, individuals granted asylum in the United States, and refugees in the United States.” or who otherwise can qualify for a license that permits them to hold the position.

Benefits

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools. The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture. Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affidaviate Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [e-mail]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail].

Equal Employment Opportunity Posters Notification to Agencies

Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third‑party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third‑parties for hires made. At Regal Rexnord, our business purpose is to create a better tomorrow with sustainable solutions that power, transmit and control motion.

Our Values

Our values frame our culture - a shared understanding of how we think and act relative to our key stakeholders. We center our behaviors, actions and decisions around the following values: Integrity Responsibility Diversity, Engagement & Inclusion Customer Success Innovation with Purpose Continuous Improvement Performance Passion to Win... with a Sense of Urgency