Senior Customer Service & Inbound Sales Rep

Graybar Electric Company; Tallahassee (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

401(k) plan

Paid vacation

Paid holidays

Disability benefits

Profit sharing

Educational reimbursement

Career development

Employee stock ownership

Job summary

Graybar Electric Company in Tallahassee, FL seeks a Senior Customer Service Representative to serve as a key contact for customers, entering orders and handling requests with timely, professional service.

The role emphasizes selling Graybar goods on inbound calls, providing product selection support, and coordinating service requests across order entry, pricing, expediting, billing and claims.

Qualifications

• 6+ years of customer service experience preferred.
• High School diploma required.
• Associate or bachelor’s degree preferred.

Responsibilities

• Ensure every customer experience is top notch in quality.
• Handle inbound/outbound calls and written correspondence with follow-up on issues.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer service orientation

Enthusiasm and tact

Education

High School diploma

Associate or bachelor's degree preferred

Job description

Graybar Electric Company in Tallahassee, FL seeks a Senior Customer Service Representative to serve as a key contact for customers, entering orders and handling requests with timely, professional service.

The role emphasizes selling Graybar goods on inbound calls, providing product selection support, and coordinating service requests across order entry, pricing, expediting, billing and claims.