Senior Customer Service & Accounts Liaison

The Overhead Door; Salt Lake City (UT); On-site; USD 60,000 - 100,000; Full time

Job summary

Wayne-Dalton in Salt Lake City is seeking a client-focused sales administrator to manage medium to large residential dealer accounts, handling order tracking, expediting, and product availability.

You will perform order entry, notify customers of backorders and credit issues, act as liaison between sales center and plants, and support inventory controls and warranty resolutions. This role may involve coordination with shipping, carriers, and architects to ensure customer satisfaction.

Responsibilities

• Manage dealer accounts and support sales activity.
• Process order entry and coordinate with plants for product availability.
• Notify customers about backorders, credits, and order status.
• Liaise between sales center and plant departments to gather information.
• Assist with inventory controls and warranty resolution as needed.

Job description

Wayne-Dalton in Salt Lake City is seeking a client-focused sales administrator to manage medium to large residential dealer accounts, handling order tracking, expediting, and product availability.

You will perform order entry, notify customers of backorders and credit issues, act as liaison between sales center and plants, and support inventory controls and warranty resolutions. This role may involve coordination with shipping, carriers, and architects to ensure customer satisfaction.