Customer Service Representative II-Distribution Center

The Overhead Door; Salt Lake City (UT); On-site; USD 60,000 - 100,000; Full time

Job summary

Wayne-Dalton in Salt Lake City is seeking a client-focused sales administrator to manage medium to large residential dealer accounts, handling order tracking, expediting, and product availability.

You will perform order entry, notify customers of backorders and credit issues, act as liaison between sales center and plants, and support inventory controls and warranty resolutions. This role may involve coordination with shipping, carriers, and architects to ensure customer satisfaction.

Responsibilities

• Manage dealer accounts and support sales activity.
• Process order entry and coordinate with plants for product availability.
• Notify customers about backorders, credits, and order status.
• Liaise between sales center and plant departments to gather information.
• Assist with inventory controls and warranty resolution as needed.

Job description

https://www.wayne-dalton.com/

Essential Duties and Responsibilities

• Manage medium to large residential dealer accounts (80K a year and up)
• Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
• Monitor completion of daily customer LTL shipments including UPS.but not limited to.
• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Provide technical assistance for dealers.
• Assists architects as required.
• Other duties as assigned