Senior Customer Account Manager: Complex Coordination

Resource Label Group; Sandy (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Resource Label Group in Utah seeks a Customer Service Account Manager to guide complex accounts, coordinate across customer service, production, scheduling, prepress, quality and sales, and ensure orders meet timelines and specifications.

You will be the primary contact for assigned customers, uphold order accuracy, and drive customer satisfaction and retention through proactive communication and problem solving.

Qualifications

• 3–5 years of experience in customer service and/or sales, preferably in a manufacturing environment.
• Ability to manage high-touch accounts and coordinate across multiple functions.
• Strong communication skills, both written and verbal, with a focus on accuracy and customer satisfaction.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication.
• Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales.
• Support key performance metrics including on-time delivery and service consistency.
• Identify risks that could impact delivery, quality, or customer satisfaction.

Skills

Customer service

Account management

Communication

Cross-functional collaboration

Problem solving

Organization

Multitasking

Tools

CRM software

MS Excel

Job description

Resource Label Group in Utah seeks a Customer Service Account Manager to guide complex accounts, coordinate across customer service, production, scheduling, prepress, quality and sales, and ensure orders meet timelines and specifications.

You will be the primary contact for assigned customers, uphold order accuracy, and drive customer satisfaction and retention through proactive communication and problem solving.