Customer Service Representative II-Distribution Center

Overhead Door Corporation; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Overhead Door Corporation seeks an experienced Customer Service professional to manage dealer accounts and coordinate orders for residential and related products. You will handle information on order tracking, expediting, and product availability, ensuring accurate entry and timely communication with customers.

The role requires strong communication skills, attention to detail, and proficiency with standard office software.

Qualifications

• 3-5 years of customer service experience; door industry preferred.
• Detail oriented with problem-solving ability.
• Excellent telephone, written, and verbal communication.
• Proficient with MS Word, Excel, Access, and Lotus Notes.
• Basic math skills; willingness to learn products and processes.

Responsibilities

• Manage mid to large residential dealer accounts.
• Provide order tracking, expediting, and product availability information.
• Perform order entry at sales invoicing level and request products from plants.
• Notify customers about backorders, credit issues, and order status.
• Liaise between sales center and plant departments; gather and respond with information.
• Process paperwork for daily sales center operations including warranty issues.
• Monitor daily LTL shipments; assist with inventory controls as needed.
• Provide technical assistance for dealers and assist architects as required.
• Other duties as assigned.

Skills

Customer Service

Door Industry Knowledge

Communication Skills

PC Skills (Word/Excel)

Mathematical Skills

Willingness to Learn

Tools

MS Word

Excel

Access

Lotus Notes

Job description

https://www.wayne-dalton.com/

Essential Duties and Responsibilities

• Manage medium to large residential dealer accounts (80K a year and up)
• Find solutions to customer requests for information concerning order tracking, order expediting and product availability for residential commercial, rolling steel and parts.
• Perform order entry at both sales invoicing level and request for products from supply plants.
• Notify customers of potential backorders, credit issues, order availability and any other information regarding orders.
• Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately.
• Process all necessary paperwork for the daily operation of the sales center as required including dealing with all warranty issues and follow through to resolution.
• Monitor completion of daily customer LTL shipments including UPS.but not limited to.
• May need to assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention.
• Provide technical assistance for dealers.
• Assists architects as required.
• Other duties as assigned

Skills/Experience Requirements

• 3-5 years Customer Service experience, door industry preferred
• Detail oriented and have the ability to find solutions to problems
• Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers.
• Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc.
• Math skills required.
• Willingness to learn product and processes.