Senior Dealer Accounts & Order Support

Overhead Door Corporation; Salt Lake City (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Overhead Door Corporation seeks an experienced Customer Service professional to manage dealer accounts and coordinate orders for residential and related products. You will handle information on order tracking, expediting, and product availability, ensuring accurate entry and timely communication with customers.

The role requires strong communication skills, attention to detail, and proficiency with standard office software.

Qualifications

• 3-5 years of customer service experience; door industry preferred.
• Detail oriented with problem-solving ability.
• Excellent telephone, written, and verbal communication.
• Proficient with MS Word, Excel, Access, and Lotus Notes.
• Basic math skills; willingness to learn products and processes.

Responsibilities

• Manage mid to large residential dealer accounts.
• Provide order tracking, expediting, and product availability information.
• Perform order entry at sales invoicing level and request products from plants.
• Notify customers about backorders, credit issues, and order status.
• Liaise between sales center and plant departments; gather and respond with information.
• Process paperwork for daily sales center operations including warranty issues.
• Monitor daily LTL shipments; assist with inventory controls as needed.
• Provide technical assistance for dealers and assist architects as required.
• Other duties as assigned.

Skills

Customer Service

Door Industry Knowledge

Communication Skills

PC Skills (Word/Excel)

Mathematical Skills

Willingness to Learn

Tools

MS Word

Excel

Access

Lotus Notes

Job description

Overhead Door Corporation seeks an experienced Customer Service professional to manage dealer accounts and coordinate orders for residential and related products. You will handle information on order tracking, expediting, and product availability, ensuring accurate entry and timely communication with customers.

The role requires strong communication skills, attention to detail, and proficiency with standard office software.