Senior National Accounts & Logistics Coordinator

Americold Logistics, LLC. in; City of Syracuse (NY); In loco; USD 30.000 - 36.000; Tempo pieno

Descrizione del lavoro

Americold Logistics, LLC. is seeking a Customer Service Specialist to respond to inquiries and manage orders and shipments for National Accounts across multiple sites.

You will coordinate invoicing, credit changes, scheduling loads, and maintain accurate reports showing loads are empty and closed. In this role you will handle clerical tasks, answer phones, greet visitors, and resolve issues related to refused product, over short, and damaged orders while traveling as needed.

Competenze

• Minimum 2 years of experience in customer service or order processing.
• High school diploma or GED preferred.
• Proven ability to resolve customer issues efficiently.
• Proficiency in Warehouse Management Systems and Microsoft Office Suite.
• Accurate typing and data entry skills.

Mansioni

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.
• Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory records.
• Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.
• Schedule loads and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.
• Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.
• Other essential duties may be applicable and assigned as necessary.

Conoscenze

Customer service

Order processing

Communication

Multitasking

Formazione

High school diploma or GED

Strumenti

Warehouse Management System

Microsoft Office Suite

Descrizione del lavoro

Americold Logistics, LLC. is seeking a Customer Service Specialist to respond to inquiries and manage orders and shipments for National Accounts across multiple sites.

You will coordinate invoicing, credit changes, scheduling loads, and maintain accurate reports showing loads are empty and closed. In this role you will handle clerical tasks, answer phones, greet visitors, and resolve issues related to refused product, over short, and damaged orders while traveling as needed.