Senior Cloud Reliability Engineer - Kubernetes & Incidents

Sysdig, Inc.; Raleigh (NC); Remote; USD 125,000 - 156,000; Full time

Benefits offered by this job

Extra days off

401(k) Retirement Savings Plan with a

Maternity and Parental Leave

Mental health support

Health benefits

Job summary

Sysdig, Inc. in the United States seeks a senior technical owner to lead the most complex customer issues with expert Kubernetes and Linux operations. You will diagnose problems across cloud infrastructure, establish standards, and build automation to reduce escalations.

You will mentor CREs, develop scalable improvements, and collaborate with enterprise teams on reliability risks. You will communicate with engineers and executives, balancing urgent needs with durable solutions, while working

Qualifications

• 7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.
• Expert-level experience with Kubernetes and Linux in production environments.
• Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP.
• Proficiency in at least one scripting or programming language, such as Python, Bash, or Go, with a track record of using automation to improve operational outcomes.
• Demonstrated experience leading complex incidents, technical escalations, problem management, or post-incident improvement efforts.
• A track record of converting individual customer problems into scalable improvements, such as product changes, automation, standards, or enablement.
• Strong written and verbal communication skills, including the ability to explain complex technical issues clearly to both technical and non-technical audiences.
• Experience working with enterprise customers in complex, hybrid-cloud, multi-cloud, regulated, or highly integrated environments.
• Ability to balance urgent customer needs with durable technical solutions and long-term reliability goals.

Responsibilities

• Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues.
• Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
• Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.
• Build automation, diagnostics, runbooks, and other operational mechanisms that reduce repeat escalations and improve time to resolution.
• Coach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance.
• Develop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations.
• Work closely with Escalation Management and account teams on high-touch customers and customer-impacting reliability risks.
• Participate in the CRE on-call rotation and provide technical leadership during critical incidents.
• Communicate clearly with engineers, executives, customer technical teams, and other stakeholders, adapting the level of detail to the audience.

Skills

Kubernetes

Linux

Cloud platforms

Scripting

Incident leadership

Automation

Communication

Enterprise experience

Hybrid/multi-cloud

Job description

Sysdig, Inc. in the United States seeks a senior technical owner to lead the most complex customer issues with expert Kubernetes and Linux operations. You will diagnose problems across cloud infrastructure, establish standards, and build automation to reduce escalations.

You will mentor CREs, develop scalable improvements, and collaborate with enterprise teams on reliability risks. You will communicate with engineers and executives, balancing urgent needs with durable solutions, while working