Senior Customer Reliability Engineer — Cloud & Kubernetes

Gaddr; United States; Remote; USD 125,000 - 156,000; Full time

Benefits offered by this job

Extra days off

401(k) with 3% match

Maternity leave

Mental health support

Full health benefits

Job summary

Sysdig is seeking a Senior CRE/SRE leader to own and resolve the most complex, high-severity customer issues. You will diagnose across cloud infrastructure, Kubernetes, Linux, networking, IAM, and observability, and drive automation and runbooks to reduce escalations.

You will mentor CREs and coordinate with Escalation Management and account teams on high-impact reliability risks, communicating clearly to technical and non-technical audiences.

Qualifications

• 7+ years in technical support, customer reliability engineering, SRE, solutions architecture, or related production engineering.
• Expert-level experience with Kubernetes and Linux in production.
• Hands-on experience troubleshooting workloads across major public clouds (AWS/Azure/GCP).
• Proficiency in Python, Bash, or Go with automation to improve outcomes.
• Demonstrated experience leading complex incidents and escalations.
• Track record of turning customer problems into scalable improvements via automation or standards.

Responsibilities

• Act as the senior technical owner for the most complex, high-severity customer issues.
• Diagnose problems across cloud infrastructure, Kubernetes, Linux, networking, IAM, observability, and distributed systems.
• Establish and improve standards for troubleshooting, escalation quality, incident readiness, and documentation.
• Build automation, runbooks, and other mechanisms to reduce repeat escalations.
• Coach CREs through complex reviews, training, and technical guidance.
• Collaborate with Escalation Management and account teams on high-touch customers.

Skills

Incident leadership

Communication

Problem management

Automation mindset

Enterprise customer experience

Tools

Kubernetes

Linux

AWS

Azure

GCP

Python

Bash

Go

Job description

Sysdig is seeking a Senior CRE/SRE leader to own and resolve the most complex, high-severity customer issues. You will diagnose across cloud infrastructure, Kubernetes, Linux, networking, IAM, and observability, and drive automation and runbooks to reduce escalations.

You will mentor CREs and coordinate with Escalation Management and account teams on high-impact reliability risks, communicating clearly to technical and non-technical audiences.