SY Staff Customer Reliability Engineer External aggregated Sysdig · · $125,000–$156,200/yr

Gaddr; United States; Remote; USD 125,000 - 156,000; Full time

Benefits offered by this job

Extra days off

401(k) with 3% match

Maternity leave

Mental health support

Full health benefits

Job summary

Sysdig is seeking a Senior CRE/SRE leader to own and resolve the most complex, high-severity customer issues. You will diagnose across cloud infrastructure, Kubernetes, Linux, networking, IAM, and observability, and drive automation and runbooks to reduce escalations.

You will mentor CREs and coordinate with Escalation Management and account teams on high-impact reliability risks, communicating clearly to technical and non-technical audiences.

Qualifications

• 7+ years in technical support, customer reliability engineering, SRE, solutions architecture, or related production engineering.
• Expert-level experience with Kubernetes and Linux in production.
• Hands-on experience troubleshooting workloads across major public clouds (AWS/Azure/GCP).
• Proficiency in Python, Bash, or Go with automation to improve outcomes.
• Demonstrated experience leading complex incidents and escalations.
• Track record of turning customer problems into scalable improvements via automation or standards.

Responsibilities

• Act as the senior technical owner for the most complex, high-severity customer issues.
• Diagnose problems across cloud infrastructure, Kubernetes, Linux, networking, IAM, observability, and distributed systems.
• Establish and improve standards for troubleshooting, escalation quality, incident readiness, and documentation.
• Build automation, runbooks, and other mechanisms to reduce repeat escalations.
• Coach CREs through complex reviews, training, and technical guidance.
• Collaborate with Escalation Management and account teams on high-touch customers.

Skills

Incident leadership

Communication

Problem management

Automation mindset

Enterprise customer experience

Tools

Kubernetes

Linux

AWS

Azure

GCP

Python

Bash

Go

Job description

Description

At Sysdig , we believe cloud security isn't a compromise - it's a promise. From the start, our mission has been clear: to help organizations secure innovation in the cloud, the right way. We created Falco, the open standard for cloud threat detection, and continue to lead the cloud security market with runtime insights, open innovation, and agentic Al. Creators of technology trusted by over 60% of the Fortune 500, Sysdig gives teams the real-time clarity to move fast and defend what matters most. Culture matters here. We believe diversity fuels stronger ideas, and open dialogue drives sharper decisions. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, we're here to raise the standard for what cloud security and workplace culture should be. If you have the passion to dig deeper, the desire to challenge convention, and the curiosity to build something better, Sysdig is the right place for you.

What you will do

Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues. Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems. Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation. Build automation, diagnostics, runbooks, and other operational mechanisms that reduce repeat escalations and improve time to resolution. Coach and mentor CREs through complex case reviews, incident retrospectives, technical training, and day-to-day technical guidance. Develop reusable technical content and enablement that increases the independence and effectiveness of the broader CRE and Support organizations. Work closely with Escalation Management and account teams on high-touch customers and customer-impacting reliability risks. Participate in the CRE on-call rotation and provide technical leadership during critical incidents. Communicate clearly with engineers, executives, customer technical teams, and other stakeholders, adapting the level of detail to the audience.

What you will bring with you

7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline. Expert-level experience with Kubernetes and Linux in production environments. Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP. Proficiency in at least one scripting or programming language, such as Python, Bash, or Go, with a track record of using automation to improve operational outcomes. Demonstrated experience leading complex incidents, technical escalations, problem management, or post-incident improvement efforts. A track record of converting individual customer problems into scalable improvements, such as product changes, automation, standards, or enablement. Strong written and verbal communication skills, including the ability to explain complex technical issues clearly to both technical and non-technical audiences. Experience working with enterprise customers in complex, hybrid-cloud, multi-cloud, regulated, or highly integrated environments. Ability to balance urgent customer needs with durable technical solutions and long-term reliability goals.

What we look for

Work with a technically strong team focused on delivering measurable value to customers. Help shape how a growing cloud security company operates at enterprise scale. Collaborate with globally distributed teams across Customer Reliability, Support, Product, Engineering, and SRE. Contribute to open source technologies that are widely used by cloud-native teams. Work in an environment that values diverse perspectives, open dialogue, and continuous learning.

Benefits

• Extra days off to prioritize your well-being
• 401(k) Retirement Savings Plan with a 3% company match
• Maternity and Parental Leave
• Mental health support for you and your family through the Modern Health app
• Full health benefits package for you and your family

Salary

The U.S. annual salary range for this full-time position is between 125,000 and 156,200 USD/year. Actual offers may be higher or lower than this range based on a variety of factors, including your work location, job-related experience and education.

Equal‑Opportunity Statement

Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

Sysdig is an equal‑opportunity employer.

Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.

Originally posted on Himalayas