Staff Customer Reliability Engineer (Fully Remote)

Sysdig; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Sysdig, a cloud security company, seeks a Senior Technical Support Engineer / SRE to own the handling of the most complex, high-severity customer issues. You will diagnose problems across cloud infrastructure, Kubernetes, Linux, networking, IAM, observability, and distributed systems, establishing robust standards for troubleshooting and incident readiness.

Collaborate with global teams across Customer Reliability, Support, Product, Engineering, and SRE to drive value and enterprise-scale

Qualifications

• 7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.
• Expert-level experience with Kubernetes and Linux in production environments.
• Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP.

Responsibilities

• Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues.
• Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
• Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.

Skills

Kubernetes

Linux

Cloud platforms

SRE fundamentals

Job description

• Act as the senior technical owner for the most complex, high-severity, and strategically important customer issues.
• Diagnose difficult problems across cloud infrastructure, Kubernetes, Linux, networking, identity and access management, observability, integrations, and distributed systems.
• Establish and improve standards for troubleshooting, escalation quality, incident readiness, case ownership, and technical documentation.

What you will bring with you:

• 7+ years experience in technical support, customer reliability engineering, site reliability engineering, solutions architecture, or a related production engineering discipline.
• Expert-level experience with Kubernetes and Linux in production environments.
• Hands-on experience troubleshooting and operating workloads across one or more major public cloud platforms, such as AWS, Azure, or GCP.

What we look for:

• Work with a technically strong team focused on delivering measurable value to customers.
• Help shape how a growing cloud security company operates at enterprise scale.
• Collaborate with globally distributed teams across Customer Reliability, Support, Product, Engineering, and SRE.

Sysdig provides cloud security solutions, helping organizations secure innovation in the cloud with runtime insights and open innovation. Recognized as a Best Place to Work and one of Deloitte's fastest-growing companies for the past 5 years, they value diverse perspectives and open dialogue.