Senior Customer Relations Specialist Temp-to-Hire

collectorsuniverse; Jersey City (NJ); On-site; USD 33,000 - 36,000; Full time

Job summary

Collectors is seeking a temp-to-hire Customer Relations Specialist III to join the PSA Customer Relations team in Jersey City, NJ. The role requires 3+ years of customer relations experience, strong communication, and the ability to resolve inquiries across departments.

You will work 3pm-11:30pm, Monday to Friday, onsite in our Jersey City office. Responsibilities include providing accurate information, processing adjustments, updating order records, and escalating unresolved issues to the

Qualifications

• High school diploma or equivalent; college degree preferred.
• 3+ years of relevant customer relations experience.
• Strong problem-solving skills and excellent communication abilities.
• Empathetic, patient, and able to de-escalate challenging situations.

Responsibilities

• Engage with customers to provide accurate information using department protocols.
• Collaborate with Operations and other departments to resolve customer inquiries.
• Process customer adjustments and maintain account records.
• Update order spreadsheets and escalate unresolved issues to supervisors.

Skills

Customer relations

Problem solving

Communication

Listening

Empathy

Organization

Google Workspace

Salesforce

Education

High School Diploma

College degree preferred

Tools

CRM tools

Job description

Collectors is seeking a temp-to-hire Customer Relations Specialist III to join the PSA Customer Relations team in Jersey City, NJ. The role requires 3+ years of customer relations experience, strong communication, and the ability to resolve inquiries across departments.

You will work 3pm-11:30pm, Monday to Friday, onsite in our Jersey City office. Responsibilities include providing accurate information, processing adjustments, updating order records, and escalating unresolved issues to the