Senior Customer Quality Engineer – Global Accounts

TE Connectivity Corporation; United States; Remote; USD 94,000 - 140,000; Full time

Benefits offered by this job

Health insurance

401(k)

Disability insurance

Life insurance

Employee stock purchase plan

Paid time off

Voluntary benefits

Job summary

TE Connectivity is seeking a Customer Quality Engineer (CQE) to manage strategic customer accounts quality for the DDN unit. The role partners with sales, engineering, and operations to monitor customer experience, drive improvements, and resolve issues with a proactive real-time view.

The candidate will lead cross-functional teams, perform robust failure analyses, and ensure compliance with ISO quality systems. Travel within USA and Mexico is required as part of onsite customer engagements.

Qualifications

• Bachelor’s Degree with engineering focus.
• 5+ years quality reliability and manufacturing experience in regional/global capacity.
• Failure analysis expertise using structured approaches (e.g., fault trees).
• Customer interface quality reliability experience in data center interconnect tech.
• Proven ability to lead teams and drive improvement initiatives.
• Knowledge of ISO 9000, 14000 and 18000 standards.
• Lean Six Sigma, 8D, DOE, SPC, CpK, FMEA techniques.

Responsibilities

• Act as quality point of contact for Global strategic customer accounts.
• Lead cross-functional problem solving with sales, engineering, and operations.
• Prepare comprehensive failure analysis reports for stakeholders.
• Drive systemic corrective actions and continual improvement.
• Regularly report performance of assigned global accounts to management.
• Coordinate quality activities across TE facilities and suppliers.

Skills

Failure analysis

Lean Six Sigma

8D methodology

DOE

SPC

CpK

Gage R&R

Leadership

Project management

Data center interconnect

Education

Bachelor's degree in engineering

Job description

TE Connectivity is seeking a Customer Quality Engineer (CQE) to manage strategic customer accounts quality for the DDN unit. The role partners with sales, engineering, and operations to monitor customer experience, drive improvements, and resolve issues with a proactive real-time view.

The candidate will lead cross-functional teams, perform robust failure analyses, and ensure compliance with ISO quality systems. Travel within USA and Mexico is required as part of onsite customer engagements.