Customer Quality Engineer: Global Quality Liaison & Reliability

Diodes Incorporated; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Job summary

Diodes Incorporated seeks a Customer Quality Engineer to advocate for strategic customer accounts in North America and Asia, champion quality and reliability across processes, products, and services. Located at the Corporate HQ in Plano, TX within the Global Corporate Quality Organization.

The role covers liaison with customers, failure analysis labs, factories and suppliers, leading RCA and 8D actions, and supporting product/process qualifications and change management across sites worldwide.

Qualifications

• BS/MS degree in Electrical Engineering with 5-10 years of related semiconductor experience.
• Experience in semiconductor qualification processes and reliability procedures.
• Excellent presentation and professional English communication skills.
• Willingness to travel internationally.

Responsibilities

• Act as quality representative and point of contact to customers from development through end-of-life.
• Provide technical liaison between customers, failure analysis labs, factories and suppliers.
• Lead cross-functional failure analysis and 8D problem resolution.
• Prepare and support audits, quality meetings, and scorecard reviews.
• Define qualification requirements and track reliability test results.

Skills

Customer liaison

Quality engineering

Root cause analysis

Cross-functional teamwork

Technical communication

Education

BS/MS in Electrical Engineering

Tools

Microsoft Office

Copilot

Job description

Diodes Incorporated seeks a Customer Quality Engineer to advocate for strategic customer accounts in North America and Asia, champion quality and reliability across processes, products, and services. Located at the Corporate HQ in Plano, TX within the Global Corporate Quality Organization.

The role covers liaison with customers, failure analysis labs, factories and suppliers, leading RCA and 8D actions, and supporting product/process qualifications and change management across sites worldwide.