Senior Customer Quality Engineer

Sandisk; Milpitas (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Sandisk in Milpitas, CA, seeks a senior Customer Quality Engineer to drive quality across product life cycles, resolve complex customer issues, and lead rapid response initiatives with cross-functional teams. You will own end-to-end sustaining issue resolution, analyze field data, and participate in QBRs to elevate overall quality scores.

You will build strong relationships with strategic customers, push continuous improvements to meet stringent PPM targets, and ensure timely resolutions while

Qualifications

• Bachelor of Science degree in Engineering (Electrical Engineering, Computer Science, or related field preferred)
• Minimum 8+ years of professional experience in engineering-related fields, with demonstrated expertise in product engineering, testing, failure analysis, validation, design, or firmware development
• Proven knowledge of quality and reliability principles, with proficiency in 8D problem-solving methodology

Responsibilities

• Collaborate with internal technical organizations and teams to resolve customer issues efficiently and effectively
• Demonstrate strong leadership capabilities by managing complex issues to closure within established timelines and communicating outcomes clearly to all stakeholders
• Lead rapid response initiatives to address strategic customer issues, minimizing escalations while ensuring customer satisfaction with response time and service quality
• Establish and maintain positive performance indicators for strategic customer quality KPIs
• Cultivate and strengthen relationships with strategic customers, positioning Sandisk as a trusted, reliable partner
• Implement quality improvements to meet customer expectations regarding parts per million (PPM) of shipped products, corrective action report quality, and customer request cycle time
• Manage customer escalations and develop comprehensive closure strategies
• Document and communicate lessons learned from both new and sustaining product initiatives
• Own the complete end-to-end sustaining customer issue resolution process
• Monitor and analyze customer integration and field performance data
• Participate in Quarterly Business Reviews (QBRs), audits, and lead customer quality initiatives to enhance overall quality scores
• Maintain comprehensive knowledge of customer applications, workloads, and system requirements
• Demonstrate thorough knowledge of Sandisk manufacturing processes, ensuring timely follow-through and maintaining a customer-centric focus

Skills

Analytical skills

Project management

Cross-functional collaboration

Verbal and written communication

Education

Bachelor of Science in Engineering

Job description

Sandisk in Milpitas, CA, seeks a senior Customer Quality Engineer to drive quality across product life cycles, resolve complex customer issues, and lead rapid response initiatives with cross-functional teams. You will own end-to-end sustaining issue resolution, analyze field data, and participate in QBRs to elevate overall quality scores.

You will build strong relationships with strategic customers, push continuous improvements to meet stringent PPM targets, and ensure timely resolutions while