Customer Quality Engineer

Sandisk; Milpitas (CA); On-site; USD 140,000 - 190,000; Full time

Job summary

Sandisk in Milpitas, CA, seeks a senior Customer Quality Engineer to drive quality across product life cycles, resolve complex customer issues, and lead rapid response initiatives with cross-functional teams. You will own end-to-end sustaining issue resolution, analyze field data, and participate in QBRs to elevate overall quality scores.

You will build strong relationships with strategic customers, push continuous improvements to meet stringent PPM targets, and ensure timely resolutions while

Qualifications

• Bachelor of Science degree in Engineering (Electrical Engineering, Computer Science, or related field preferred)
• Minimum 8+ years of professional experience in engineering-related fields, with demonstrated expertise in product engineering, testing, failure analysis, validation, design, or firmware development
• Proven knowledge of quality and reliability principles, with proficiency in 8D problem-solving methodology

Responsibilities

• Collaborate with internal technical organizations and teams to resolve customer issues efficiently and effectively
• Demonstrate strong leadership capabilities by managing complex issues to closure within established timelines and communicating outcomes clearly to all stakeholders
• Lead rapid response initiatives to address strategic customer issues, minimizing escalations while ensuring customer satisfaction with response time and service quality
• Establish and maintain positive performance indicators for strategic customer quality KPIs
• Cultivate and strengthen relationships with strategic customers, positioning Sandisk as a trusted, reliable partner
• Implement quality improvements to meet customer expectations regarding parts per million (PPM) of shipped products, corrective action report quality, and customer request cycle time
• Manage customer escalations and develop comprehensive closure strategies
• Document and communicate lessons learned from both new and sustaining product initiatives
• Own the complete end-to-end sustaining customer issue resolution process
• Monitor and analyze customer integration and field performance data
• Participate in Quarterly Business Reviews (QBRs), audits, and lead customer quality initiatives to enhance overall quality scores
• Maintain comprehensive knowledge of customer applications, workloads, and system requirements
• Demonstrate thorough knowledge of Sandisk manufacturing processes, ensuring timely follow-through and maintaining a customer-centric focus

Skills

Analytical skills

Project management

Cross-functional collaboration

Verbal and written communication

Education

Bachelor of Science in Engineering

Job description

Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today’s needs and tomorrow’s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we’re living in and that we have the power to shape.

Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.

Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Collaborate with internal technical organizations and teams (including design/firmware, assembly, and product testing) to resolve customer issues efficiently and effectively.
• Demonstrate strong leadership capabilities by managing complex issues to closure within established timelines and communicating outcomes clearly to all stakeholders.
• Lead rapid response initiatives to address strategic customer issues, minimizing escalations while ensuring customer satisfaction with response time and service quality.
• Establish and maintain positive performance indicators for strategic customer quality KPIs.
• Cultivate and strengthen relationships with strategic customers, positioning Sandisk as a trusted, reliable partner.
• Implement quality improvements to meet customer expectations regarding parts per million (PPM) of shipped products, corrective action report quality, and customer request cycle time.
• Manage customer escalations and develop comprehensive closure strategies.
• Document and communicate lessons learned from both new and sustaining product initiatives.
• Own the complete end-to-end sustaining customer issue resolution process.
• Monitor and analyze customer integration and field performance data.
• Participate in Quarterly Business Reviews (QBRs), audits, and lead customer quality initiatives to enhance overall quality scores.
• Maintain comprehensive knowledge of customer applications, workloads, and system requirements.
• Demonstrate thorough knowledge of Sandisk manufacturing processes, ensuring timely follow-through and maintaining a customer-centric focus.

Qualifications

Required Qualifications

• Bachelor of Science degree in Engineering (Electrical Engineering, Computer Science, or related field preferred)
• Minimum 8+ years of professional experience in engineering-related fields, with demonstrated expertise in product engineering, testing, failure analysis, validation, design, or firmware development
• Proven knowledge of quality and reliability principles, with proficiency in 8D problem-solving methodology

Skills

• Strong analytical and numerical capabilities with demonstrated project management and organizational skills
• Demonstrated ability to lead and collaborate effectively with cross-functional teams to resolve complex, critical customer issues
• Excellent verbal and written communication skills with strong presentation abilities for internal and external stakeholders

Preferred Qualifications

• Direct experience in semiconductor or solid-state drive (SSD) manufacturing or engineering
• Proven track record of developing and presenting quality updates to senior management and customers
• Experience managing customer escalations and driving quality initiatives in a customer-focused environment

Additional Information

Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person’s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person’s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.