Senior Customer Quality Engineer – Semiconductors

Samsung; Austin (TX); On-site; USD 131,000 - 175,000; Full time

Job summary

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for Tier-1 customers and to lead cross-functional teams in delivering timely, data-driven quality improvements.

You will act as the primary customer interface, manage quality metrics, coordinate audits, and present root-cause/corrective actions to customers, while collaborating with SAS and Samsung HQ to implement robust preventive actions.

Qualifications

• BS or MS degree in electrical engineering, quality, or related discipline with 9+ years of experience in semiconductor manufacturing or quality/reliability.
• Ph.D. Electrical Engineering or Physical Sciences preferred.
• Prior Foundry Customer Quality and Reliability Engineer experience preferred.

Responsibilities

• Resides in Samsung Austin Semiconductor Austin office to manage customer quality work for Tier-1 customers.
• Participate and lead conference calls and F2F meetings with customers weekly and monthly, and track customer quality metrics with regular reporting to customers.
• Review customer quality scorecards and work with internal business units to implement continuous improvement actions that enhance quality performance.
• Work cross functionally with various internal organizations from SAS and Samsung HQ in Korea to drive root cause and preventive action using 8D/CAR methodology.
• Manage quality perception with key customers as well as internal teams.
• Craft customer presentations on defining root cause and corrective actions as well as preventive actions.
• Coordinate and join customer audits if needed.
• Cooperate to build next-generation customer support tool.

Skills

Customer quality engineering

Quality metrics reporting

Cross-functional collaboration

8D/CAR methodology

Education

BS or MS degree in electrical engineering, quality, or related technical discipline

Ph.D. Electrical Engineering or Physical Sciences preferred

Job description

Samsung Austin Semiconductor is seeking a Staff CQE to own customer quality and reliability engineering for Tier-1 customers and to lead cross-functional teams in delivering timely, data-driven quality improvements.

You will act as the primary customer interface, manage quality metrics, coordinate audits, and present root-cause/corrective actions to customers, while collaborating with SAS and Samsung HQ to implement robust preventive actions.