Senior Customer Programs Manager

Celestica; Maple Grove (MN); On-site; USD 96,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with company match

Job summary

Celestica seeks a Customer Program Manager in Maple Grove, MN to lead program management for smaller customer accounts. You will interface with customers, manage schedules, and drive on-time deliveries while coordinating with internal teams.

The role requires 5–7 years of relevant experience and a Bachelor's degree. You will oversee program tracking meetings, track performance, and report on status to ensure customer satisfaction and revenue goals.

Qualifications

• Five to seven years of relevant experience.
• Bachelor's degree in related field or equivalent combination of education and experience.
• Excellent customer contact and negotiation skills.

Responsibilities

• Acts as the primary interface between the customer and the company for managing specific programs.
• Works as a member of teams responsible for day-to-day activities of customer accounts to ensure on-time product deliveries and on-schedule projects.
• Coordinates and hosts regular program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting.
• With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Receives and resolves customer issues and complaints.
• Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• In-depth knowledge of the manufacturing process, schedules and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Skills

Program management

Customer interface

Leadership

Scheduling

Budgeting

Education

Bachelor's degree in related field

Job description

Celestica seeks a Customer Program Manager in Maple Grove, MN to lead program management for smaller customer accounts. You will interface with customers, manage schedules, and drive on-time deliveries while coordinating with internal teams.

The role requires 5–7 years of relevant experience and a Bachelor's degree. You will oversee program tracking meetings, track performance, and report on status to ensure customer satisfaction and revenue goals.