Customer Programs Lead, Operations

Celestica; Richardson (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Celestica in Richardson, TX, is seeking a Customer Program Management Specialist to own day-to-day management of customer accounts, ensure on-time product deliveries, and drive program schedules with cross-functional teams.

You will forecast, monitor profitability, participate in pricing and contract terms, coordinate regular program reviews with customers and internal teams, and deliver performance reporting to support continuous improvement.

Qualifications

• Three to six years of relevant experience.
• Bachelor's degree in related field, or equivalent combination of education and experience.

Responsibilities

• Works on day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.
• With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.
• Strong participation in pricing/bid preparation and the development and management of contract terms.
• Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).
• Communicates frequently with customers to help ensure satisfaction with the company and the products.
• Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.
• Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.
• Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.
• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.

Education

Bachelor's degree or equivalent

Job description

Celestica in Richardson, TX, is seeking a Customer Program Management Specialist to own day-to-day management of customer accounts, ensure on-time product deliveries, and drive program schedules with cross-functional teams.

You will forecast, monitor profitability, participate in pricing and contract terms, coordinate regular program reviews with customers and internal teams, and deliver performance reporting to support continuous improvement.