Senior Customer Program Manager

Canon Solutions America; Louisville (KY); On-site; USD 77,000 - 106,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag!

Job summary

Canon U.S.A., Inc. is seeking a senior program manager to oversee a dedicated customer program, providing hands-on leadership in program management, customer service, and team development to ensure superior service delivery and satisfaction.

You will manage day-to-day operations, maintain strong customer relationships, drive process improvements, and lead a team to achieve KPI targets while ensuring compliance and contributing to P&L targets.

Qualifications

• Bachelor's degree in a relevant field with at least 7 years of related experience.
• Management experience in Technology or Professional Services.
• Willingness to travel up to 50% and strong leadership and communication skills.

Responsibilities

• Oversee day-to-day operations of a customer program to ensure service delivery.
• Maintain relationships and resolve customer issues.
• Implement process improvements to boost efficiency and reduce costs.
• Direct and develop the delivery team in a collaborative environment.
• Monitor KPIs and report performance against goals.
• Identify and resolve operational issues to maintain customer satisfaction.
• Ensure compliance with industry standards and regulations.
• Support P&L, revenue, and profit targets under leadership.

Skills

Program management

Customer service

Team leadership

Operational efficiency

KPIs reporting

Education

Bachelor's degree

Job description

Canon U.S.A., Inc. is seeking a senior program manager to oversee a dedicated customer program, providing hands-on leadership in program management, customer service, and team development to ensure superior service delivery and satisfaction.

You will manage day-to-day operations, maintain strong customer relationships, drive process improvements, and lead a team to achieve KPI targets while ensuring compliance and contributing to P&L targets.