Senior Strategic Healthcare CS Leader

Canon Medical Informatics, Inc.; Minnesota; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive compensation package

Learning and growth opportunities

Casual dress code

Flexible work hours

Work-life balance

Job summary

Canon Medical Informatics is seeking a Senior Customer Success Manager to partner with customers, drive retention and renewals, and support software adoption. You will collaborate with Sales, Professional Services, Support, Product, Marketing, and leadership to strengthen relationships and grow revenue.

Responsibilities include renewal forecasting, QBRs, customer success plans, and proactive upgrade opportunities across software and services, with domestic travel approximately 20%.

Qualifications

• Bachelor's degree required or equivalent in a related field.
• 7+ years in Customer Success, Account Management, Healthcare IT, Clinical Applications, Medical Imaging, Enterprise Software, or similar.
• 3+ years in sales or commercial roles including renewals and expansions.
• Proven ability to manage complex customer relationships and executive engagements.
• Experience identifying opportunities, negotiating renewals, and managing renewal forecasts.

Responsibilities

• Develop trusted advisor relationships with customer executives and key stakeholders.
• Own renewal strategy, forecasting, planning, and execution for assigned accounts.
• Sell Professional Services and expansion opportunities.
• Prepare and document QBRs and strategic account reviews with actionable plans.
• Develop and maintain Customer Success Plans tracking health, adoption, risks, and value.

Skills

Customer relationship management

Executive-level engagements

Renewals management

Forecasting

Strategic account planning

Cross-functional collaboration

Sales experience

Communication & negotiation

Education

Bachelor’s degree in Business, Healthcare Administration, Information Technology, Life Sciences, or related field

Tools

Salesforce

Job description

Canon Medical Informatics is seeking a Senior Customer Success Manager to partner with customers, drive retention and renewals, and support software adoption. You will collaborate with Sales, Professional Services, Support, Product, Marketing, and leadership to strengthen relationships and grow revenue.

Responsibilities include renewal forecasting, QBRs, customer success plans, and proactive upgrade opportunities across software and services, with domestic travel approximately 20%.