Program Manager

Canon Solutions America; Louisville (KY); On-site; USD 77,000 - 106,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Swag!

Job summary

Canon U.S.A., Inc. is seeking a senior program manager to oversee a dedicated customer program, providing hands-on leadership in program management, customer service, and team development to ensure superior service delivery and satisfaction.

You will manage day-to-day operations, maintain strong customer relationships, drive process improvements, and lead a team to achieve KPI targets while ensuring compliance and contributing to P&L targets.

Qualifications

• Bachelor's degree in a relevant field with at least 7 years of related experience.
• Management experience in Technology or Professional Services.
• Willingness to travel up to 50% and strong leadership and communication skills.

Responsibilities

• Oversee day-to-day operations of a customer program to ensure service delivery.
• Maintain relationships and resolve customer issues.
• Implement process improvements to boost efficiency and reduce costs.
• Direct and develop the delivery team in a collaborative environment.
• Monitor KPIs and report performance against goals.
• Identify and resolve operational issues to maintain customer satisfaction.
• Ensure compliance with industry standards and regulations.
• Support P&L, revenue, and profit targets under leadership.

Skills

Program management

Customer service

Team leadership

Operational efficiency

KPIs reporting

Education

Bachelor's degree

Job description

About the Role

Responsible for the dedicated management and operational oversight of a single customer program, focusing on customer service, team leadership to ensure efficient service delivery. This role requires a hands on leader with a strong background in program management, customer service, and team leadership to ensure efficient service delivery and customer satisfaction.

Your Impact

• Program Management: Oversee the day-to-day operations of a customer program, ensuring efficient and effective service delivery.
• Customer Relationship Management: Maintain strong relationships and resolve customer issues.
• Operational Efficiency: Implement process improvements to enhance operational efficiency and reduce costs within the program.
• Team Management: Directly manage, develop, and support the team responsible for delivering services to the customer, fostering a collaborative and productive work environment.
• Performance Metrics: Monitor and report on key performance indicators (KPIs) to ensure program goals are met.
• Issue Resolution: Identify and address operational issues within the program, ensuring timely resolution and customer satisfaction.
• Compliance: Ensure compliance with industry standards and regulations in all program activities.
• Financial Management: Support P&L, revenue, and profit targets under leadership guidance.

About You: The Skills & Expertise You Bring

Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.

• Management experience in Technology or Professional Services industry.
• Previous P&L responsibility, prior experience in a customer service environment.
• Customer Success experience preferred.
• Requires up to 50% travel (valid driver’s license and acceptable driving record necessary).
• Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.

We are providing the anticipated base salary range for this role: $77,180-$105,980 annually.

Company Overview

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years.

Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

Who We Are

Where Talent Fosters Innovation.

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon. #CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Posting Tags

#PM-19 #LI-RH2 Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience.- Management experience in Technology or Professional Services industry.- Previous P&L responsibility, prior experience in a customer service environment.- Customer Success experience preferred.- Requires up to 50% travel (valid driver’s license and acceptable driving record necessary).- Requires leadership ability, strong interpersonal and communications skills, and public speaking skills.We are providing the anticipated base salary range for this role: $77,180-$105,980 annually.