CUSTOMER SERVICE REPRESENTATIVE III

Aleron; Phoenix (AZ); Hybrid; USD 44,000 - 55,000; Full time

Job summary

Acara Solutions seeks a Customer Service Representative III to support critical customer orders and service operations in a hybrid work environment in Phoenix, AZ. You will serve as a main contact for customers, manage orders in SAP, handle returns and repairs, and coordinate with logistics and sales teams to ensure a superior customer experience.

The role emphasizes fast-paced problem solving, cross-functional collaboration, and hands-on use of SAP and Excel to maintain accurate records and

Qualifications

• 3+ years of experience in customer service or order management.
• Experience coordinating with logistics, warehousing, and sales teams.
• Proficient use of SAP for order entry and tracking.

Responsibilities

• Respond to customer inquiries via phone, email, and digital channels.
• Enter, validate, and manage customer orders in SAP, including RMAs and exchanges.
• Monitor order status, shipments, and delivery schedules; escalate urgent issues.

Skills

Customer service

Order management

Logistics coordination

Cross-functional collaboration

Problem solving

Tools

SAP

Microsoft Excel

Job description

Job Title

Customer Service Representative III

Location

Phoenix, AZ

Employment Type

Contract

Industry

Semiconductor

Compensation

$36.25/hour

Schedule

Hybrid - 3 days onsite and 2 days remote per week

About the Opportunity

We're seeking customer-focused professionals to join a dynamic service organization supporting critical customer orders, logistics coordination, and service operations. In this role, you'll serve as a key point of contact for customers, managing order entry, order fulfillment, returns, repairs, and urgent service requests while partnering with logistics, warehouse, sales, and service teams to ensure an exceptional customer experience.

This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy solving customer challenges while coordinating across multiple teams.

Why You'll Love Working Here

• Hybrid work schedule offering flexibility and work-life balance


• Opportunity to support global customers and mission-critical service operations


• Collaborative environment with logistics, supply chain, sales, and service teams


• Hands-on experience with SAP, order management, inventory visibility, and customer operations

Why This Opportunity is Exciting

This role places you at the center of customer success and operational execution. You'll help resolve urgent customer needs, support critical machine-down situations, and ensure orders, returns, and repairs are processed efficiently to keep customers up and running.

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

What You'll Do

• Respond to customer inquiries through phone, email, and digital communication channels


• Enter, validate, and manage customer orders in SAP, including machine-down orders, RMAs, exchanges, repairs, and service requests


• Monitor order status, shipments, delivery schedules, and customer service requests


• Coordinate with warehouses, logistics providers, field service teams, and internal stakeholders to ensure timely order fulfillment


• Prioritize urgent machine-down situations and elevate issues as needed


• Process returns, reverse logistics transactions, exchanges, and repair orders


• Maintain accurate order records, customer information, service documentation, and return tracking data


• Utilize SAP and Excel to verify inventory availability across global warehouses and depots


• Support Follow-the-Sun customer service coverage through Cx1 calls and digital communications

What You'll Bring

• 3+ years of experience in customer service, customer support, order management, call center operations, logistics coordination, or supply chain support


• 2+ years of experience utilizing SAP for order entry, order processing, inventory management, logistics, or customer service activities


• 2+ years of experience managing customer orders, shipments, returns, exchanges, repairs, or service requests


• 1+ years of experience handling urgent customer situations, escalations, machine-down requests, or critical service issues


• 1+ years of experience coordinating with cross-functional teams including logistics, warehousing, sales, service, or supply chain organizations


• 1+ years of experience using Microsoft Excel for reporting, inventory checks, tracking, or operational support


• 1+ years of experience maintaining customer records, service documentation, or order management systems

What Sets You Apart

• Semiconductor industry experience


• Experience supporting spare parts operations or aftermarket service organizations


• Knowledge of return material authorization (RMA) processes


• Experience with reverse logistics and repair operations


• Experience supporting global customers across multiple time zones


• Experience working in high-volume service centers or technical customer support environments


• Familiarity with AI tools used to enhance customer service efficiency and communication


• Strong problem-solving and prioritization skills in fast-paced environments

Additional Information

• Hybrid work schedule:
  
  
  
  • 3 days onsite
  
  
  • 2 days remote
  
  
  
  


• Work location: Phoenix, Arizona


• Current schedule:
  
  
  
  • Monday-Friday
  
  
  • 7:00 AM-4:00 PM
  
  
  
  


• Schedule may change based on business requirements


• Availability for weekends and holidays may be required as business needs dictate


• Interview Process:
  
  
  
  • Initial video interview with Hiring Manager
  
  
  • Final video panel interview (if required)
  
  
  
  


• Upon offer of employment, the individual will be subject to a background check


• Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.