Customer onboarding

Pyramid Consulting, Inc; Farmington Hills (MI); Hybrid; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

Pyramid Consulting, Inc. is seeking a Customer Onboarding specialist for a 6+ month contract in Farmington, MI (Remote).

You will drive onboarding and adoption on Cisco IQ platform, supporting customers through setup, telemetry enablement, and platform activation. You will engage customers via phone, email, and webinars, provide guidance, capture feedback, and collaborate with cross functional teams to improve outcomes.

Qualifications

• Experience in customer onboarding or account management.
• Strong understanding of user lifecycle and onboarding processes.
• Proficiency with Excel, PowerPoint, and reporting tools.
• Ability to coordinate with cross-functional teams.

Responsibilities

• Drive customer onboarding and adoption on Cisco IQ platform.
• Support setup, telemetry enablement, and platform activation.
• Engage customers via phone, email, and webinars.
• Capture feedback and track onboarding progress.
• Prepare reports and track metrics.

Skills

Customer onboarding

Account management

Platform operations

Service desk

CRM tools

Excel

PowerPoint

Reporting dashboards

Cross-functional teamwork

Tools

Cisco IQ platform

Cisco Meraki

Webex

Intersight

SD-WAN

CRM systems

Job description

Immediate need for a talented Customer onboarding. This is a 06+ months contract opportunity with long-term potential and is located in Farmington, MI (Remote).

Job ID: 26-22859

Pay Range: $16/hr - $17/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Note : Remote Farmington, MI 48336 but as per client demand they can ask to come for 1 day only in the office.
• Drive customer onboarding and adoption on Cisco IQ platform, supporting customers
• through setup, telemetry enablement, and platform activation.
• Engage customers via phone, email, and webinars to provide guidance, resolve queries, and promote platform adoption.
• Capture customer feedback, maintain engagement records, and collaborate with cross functional teams to improve customer outcomes.
• Prepare reports and track onboarding progress, customer interactions, and adoption metrics.

Key Requirements and Technology Experience:

• Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
• Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
• Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)
• Domain exposure should be in tech support, order management, order to cash, licensing support or management, etc. Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
• Basic understanding of technology and networking concepts
• Ability to coordinate across cross-functional teams
• Experience in customer onboarding, account management, platform operations, service desk functions, or customer support environments.
• Good understanding of user lifecycle management, including onboarding, access modification, and offboarding processes.
• Technical aptitude to understand platform workflows and customer requirements (deep technical expertise not required)
• Domain exposure should be in tech support, order management, order to cash, licensing support or management, etc.
• Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and reporting/dashboard tools.
• Basic understanding of technology and networking concepts
• Ability to coordinate across cross-functional teams
• Strong analytical and problem-solving capabilities
• Customer-facing experience with a customer-centric approach
• Strong organizational and follow-up skills
• Ability to manage multiple priorities in a fast-paced environment
• Familiarity with platforms such as Cisco Meraki, Webex, Intersight, SD-WAN, or comparable enterprise technology solutions.
• Experience in reporting, tracking, and data analysis
• Hands-on experience with user provisioning, identity and access management (IAM), or related account administration tools.
• Proficiency in CRM tools and customer management platforms
• Ownership mindset (takes accountability for tracking and follow-ups)
• Proactive problem identification and escalation
• Ability to work collaboratively across cross-functional teams while managing multiple priorities in a fast-paced environment

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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