Lead Forward Deployed Engineer

Ladders; United States; Remote; USD 195,000 - 363,000; Full time

Benefits offered by this job

Unlimited PTO

Paid holidays

Medical coverage from day one

401(k) with company match

Parental leave

Mental health support

Employee assistance program

Job summary

Ladders is seeking a Lead Forward Deployed Engineer to own end-to-end technical delivery for complex customer accounts in a remote US-based role. You will design and implement scalable architectures across cloud, hybrid, and on-prem environments and translate requirements into actionable workflows and integrations.

You will collaborate with executives, Sales Engineering, and Product teams, mentoring engineers and driving reusable tooling and playbooks to improve outcomes.

Qualifications

• 8–12+ years in technical, customer-facing roles such as forward-deployed engineering or solutions engineering.
• Proficient in Python, Go, or TypeScript.
• Hands-on with Kubernetes, containers, Linux and cloud platforms (AWS, Azure, GCP).
• Experience deploying solutions in complex cloud, hybrid, and on-premises environments.
• Strong API, integration, and data store knowledge (SQL/NoSQL).
• Experience building data pipelines and automations.
• Fluency with AI-native developer tools and creating reusable workflows.
• Strong customer presence and ability to build trust with executives and teams.

Responsibilities

• Own technical delivery for complex customer accounts from deployment through everyday use.
• Lead deployments across hybrid environments, including cloud and on-premises.
• Define solution architecture for customers with complex data and security requirements.
• Adapt platform behavior to align with customer data and workflows.
• Build integrations across customer systems, including APIs and data platforms.
• Diagnose and resolve deep technical issues across multiple layers of the stack.
• Create reusable tools and playbooks to improve team efficiency.
• Turn manual outcomes into repeatable workflows for operational follow-up.
• Lead architecture sessions with customer executives and technical teams.
• Mentor other engineers by reviewing solutions and sharing best practices.
• Collaborate with Sales Engineering and Product teams on strategic initiatives.

Skills

Python

Go

TypeScript

Kubernetes

Linux

AWS

Azure

GCP

APIs

SQL

NoSQL

Data pipelines

Automation

AI-native tools

Customer-facing

Job description

For our client, we are seeking a Lead Forward Deployed Engineer to join the team of a leader in the Enterprise Technology space.

This role will be central to delivering sophisticated technical solutions for complex customers across cloud, hybrid, and on-premises environments. The person in this seat will own technical delivery end to end, partnering closely with customer executives, technical teams, Sales Engineering, and Product to design and implement secure, scalable architectures. The position also requires a hands-on builder who can translate complex requirements into reusable workflows, integrations, and operational improvements that strengthen customer outcomes.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $195,360 – $362,760 annually

Responsibilities

• Own technical delivery for complex customer accounts from deployment through everyday use
• Lead deployments across hybrid environments, including cloud and on-premises
• Define solution architecture for customers with complex data and security requirements
• Adapt platform behavior to align with customer data and workflows
• Build integrations across customer systems, including APIs and data platforms
• Diagnose and resolve deep technical issues across multiple layers of the stack
• Create reusable tools and playbooks to improve team efficiency
• Turn manual outcomes into repeatable workflows for operational follow-up
• Lead architecture sessions with customer executives and technical teams
• Mentor other engineers by reviewing solutions and sharing best practices
• Collaborate with Sales Engineering and Product teams on strategic initiatives

Qualifications

• 8-12+ years in technical, customer-facing roles such as forward-deployed engineering or solutions engineering
• Strong software engineering skills in languages such as Python, Go, or TypeScript
• Hands-on experience with Kubernetes, containers, Linux, and cloud platforms including AWS, Azure, and Google Cloud
• Experience deploying solutions in complex cloud, hybrid, and on-premises environments
• Strong understanding of APIs, system integration, and data stores such as SQL and NoSQL
• Experience building technical solutions such as data pipelines and automations
• Fluency with AI-native developer tools and creating reusable workflows
• Strong customer presence and ability to build trust with executives and teams

Benefits

• Unlimited paid time off and 12 paid holidays, including global self-care days
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage starting on the first day
• Mental health support and digital wellness tools via an Employee Assistance Program
• 401(k) retirement plan with company matching contributions
• Fertility, adoption, and surrogacy support through Maven
• 24/7 virtual veterinary care at no cost via AirVet
• Legal services and identity protection options
• Tax-advantaged spending accounts for healthcare and commuting
• Opportunities for professional development through learning resources and events

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.