Senior Customer Experience Consultant – Global Logistics

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk in Charlotte, NC, seeks a Senior Customer Experience Consultant to be the first point of contact for global customers, manage complex cases, and drive service improvements. You’ll liaise with global stakeholders, monitor KPIs, and lead initiatives to optimize leads and logistics processes.

The role emphasizes collaboration in a matrix environment, customer-centric problem solving, and ownership of outcomes.

Qualifications

• Bachelor’s Degree, Diploma or equivalent OR at least 3 years of functional experience in transportation or logistics required.
• Experience in end-to-end Lead Logistics operations and customer servicing
• Proven track record in delivering service performance and meeting KPIs/SLAs

Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third-party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply chain projects and continuous improvement initiatives

Skills

Customer service

Lead logistics operations

KPIs/SLAs

Analytical thinking

Stakeholder management

Team collaboration

Problem-solving

Education

Bachelor’s Degree or equivalent

Job description

Maersk in Charlotte, NC, seeks a Senior Customer Experience Consultant to be the first point of contact for global customers, manage complex cases, and drive service improvements. You’ll liaise with global stakeholders, monitor KPIs, and lead initiatives to optimize leads and logistics processes.

The role emphasizes collaboration in a matrix environment, customer-centric problem solving, and ownership of outcomes.