Senior CX Consultant: Global Logistics & Service Excellence

Maersk; Charlotte (NC); Vor Ort; USD 65.000 - 80.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Paid Time Off

401k Match

Zusammenfassung

Maersk is seeking a Senior Customer Experience Consultant to be the first point of contact for customers, resolving complex inquiries and driving process improvements. You will collaborate with global stakeholders and suppliers, manage escalations, and monitor KPIs to uphold service excellence.

In a matrix, international environment, you will identify challenges in client supply chains and propose practical solutions, delivering world-class service and measurable outcomes.

Qualifikationen

• Bachelor’s Degree or equivalent OR 3+ years of experience in transportation or logistics.
• Proven track record in end-to-end Lead Logistics operations and customer servicing.
• Experience delivering service performance and meeting KPIs/SLAs.

Aufgaben

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Kenntnisse

Customer service

KPI/SLAs

Problem solving

Stakeholder management

Cross-functional teamwork

Analytical thinking

Ownership and accountability

Ausbildung

Bachelor’s Degree or equivalent

Jobbeschreibung

Maersk is seeking a Senior Customer Experience Consultant to be the first point of contact for customers, resolving complex inquiries and driving process improvements. You will collaborate with global stakeholders and suppliers, manage escalations, and monitor KPIs to uphold service excellence.

In a matrix, international environment, you will identify challenges in client supply chains and propose practical solutions, delivering world-class service and measurable outcomes.