Global CX Lead - Customer Success & Logistics

A.P. Moller - Maersk; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Job summary

Maersk is seeking a Senior Customer Experience Consultant to lead transformational customer service initiatives across global accounts. You will drive service excellence, manage escalations, and partner with stakeholders and suppliers to resolve complex issues.

The role requires a strong customer-centric mindset, proven KPI delivery, and comfort working in a matrix environment. Join us to elevate client experiences and shape supply-chain outcomes.

Qualifications

• Bachelor’s Degree, Diploma or equivalent OR at least 3 years of functional experience in transportation or logistics.
• Strong experience in end-to-end Lead Logistics operations and customer servicing.
• Proven track record in delivering service performance and meeting KPIs/SLAs.
• Experience in handling customer interactions, escalations, and operational problem-solving.
• Customer-centric mindset with ability to understand and respond to customer needs.
• Strong analytical and problem-solving skills; ability to work collaboratively in a matrix environment.
• Results-driven with ownership and accountability.
• Knowledge of process excellence and continuous improvement practices is an advantage.

Responsibilities

• Deliver exceptional customer service and manage escalations
• Liaise with global stakeholders and third‑party suppliers
• Identify challenges in client supply chains and propose solutions
• Monitor performance and produce KPI reports
• Participate in supply‑chain projects and continuous improvement initiatives

Skills

Customer service

Analytical thinking

Stakeholder management

Problem solving

Education

Bachelor’s Degree or equivalent

Job description

Maersk is seeking a Senior Customer Experience Consultant to lead transformational customer service initiatives across global accounts. You will drive service excellence, manage escalations, and partner with stakeholders and suppliers to resolve complex issues.

The role requires a strong customer-centric mindset, proven KPI delivery, and comfort working in a matrix environment. Join us to elevate client experiences and shape supply-chain outcomes.