Senior Global Customer Experience Lead - Air Freight

Maersk; Charlotte (NC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Annual bonus 10%

Job summary

Maersk is seeking a Senior Customer Experience Partner in Charlotte, NC to support a global, time-sensitive customer. You will coordinate air freight, manage exceptions, and serve as the liaison between the customer, operations, and global stakeholders.

The role requires strong communication, stakeholder management, and ability to navigate a fast-paced, manual process environment. A 10% annual bonus opportunity is offered along with career growth within Maersk’s Customer Experience and Logistics

Qualifications

• 2+ years in logistics, transportation, freight forwarding, or similar.
• Strong written and verbal communication skills.
• Experience handling multiple priorities in a fast-paced setting.
• Experience working with customers and managing stakeholder expectations.
• Highly organized with proficiency in manual processes.
• Ability to collaborate with global teams across time zones.
• Proficiency in Microsoft Excel.

Responsibilities

• Manage day-to-day customer operations and ensure execution against service levels and KPIs.
• Build and maintain relationships with customer stakeholders and internal teams.
• Act as primary escalation point for operational issues and ensure timely resolution.
• Coordinate with global teams across multiple time zones for seamless service.
• Coordinate and monitor air freight movements and manage exceptions.
• Maintain procedures, work instructions, and performance reporting.
• Identify opportunities for service improvement and root-cause analysis.
• Lead communications between stakeholders and teams to ensure alignment.
• Support implementation of new customer initiatives and growth opportunities.
• Participate in continuous improvement activities.

Skills

Logistics operations

Air freight

Stakeholder management

Communication

Time management

Global collaboration

Problem solving

Tools

Microsoft Excel

Job description

Maersk is seeking a Senior Customer Experience Partner in Charlotte, NC to support a global, time-sensitive customer. You will coordinate air freight, manage exceptions, and serve as the liaison between the customer, operations, and global stakeholders.

The role requires strong communication, stakeholder management, and ability to navigate a fast-paced, manual process environment. A 10% annual bonus opportunity is offered along with career growth within Maersk’s Customer Experience and Logistics