Senior Customer Enablement Leader, Global Ops

DSV; Austin (TX); On-site; USD 102,000 - 127,000; Full time

Job summary

DSV, a global transport and logistics leader, is seeking a Senior Customer Enablement Manager in Austin to coordinate operational support across Global Customer Management and customer accounts. The role ensures priorities are understood by regional operations and performance is elevated through governance and improvement initiatives.

You will partner with operations to drive standardization, monitor KPIs and lead account-level initiatives, while maintaining strong relationships with the

Qualifications

• Strong background in operations, supply chain, logistics, key account management or program management.
• Contract logistics and multi-site operational experience preferred.
• Demonstrated experience managing customer relationships across multi-functional teams.
• Strong understanding of operational KPIs, service performance and continuous improvement.

Responsibilities

• Act as a primary GCM point of contact for operational customer requests and visibility to GCM leadership on performance, risks and activities.
• Build partnerships with regional and local operations leadership to ensure requirements are understood and implemented.
• Monitor operational KPIs, customer SLAs and trends across locations.
• Support weekly, monthly and quarterly customer and internal reviews.
• Drive follow-up for operational actions, service issues and commitments.
• Identify root causes and continuous improvement opportunities with operations.
• Support implementation of new sites, programs and account initiatives.
• Promote standardization of processes and tools across the account.
• Collaborate with Enablement, Business Management and CoE to support strategy.
• Build strong relationships across DSV and customer to elevate risks and gaps.
• Support account roadmaps and track activities against objectives.

Skills

Operations management

Supply chain

Program management

Customer relationships

KPIs & performance

Communication

Analytical thinking

Executive communication

Education

Bachelor's or equivalent

Job description

DSV, a global transport and logistics leader, is seeking a Senior Customer Enablement Manager in Austin to coordinate operational support across Global Customer Management and customer accounts. The role ensures priorities are understood by regional operations and performance is elevated through governance and improvement initiatives.

You will partner with operations to drive standardization, monitor KPIs and lead account-level initiatives, while maintaining strong relationships with the