Senior Customer Enablement Manager, GCM, Customer Enablement

DSV Air & Sea Inc.; Austin (TX); Remote; USD 102,000 - 127,000; Full time

Job summary

DSV Air & Sea Inc. is seeking a Senior Customer Enablement Manager for the Global Customer Management group in the USA.

The role provides operational support, linking GCM, the customer, and regional/local operations to drive performance and visibility across the account. You will partner with operations leadership to ensure priorities are understood, performance targets are met, and risks are proactively managed.

Qualifications

• Strong background in operations, supply chain, logistics, key account management or program management.
• Contract logistics and multi-site operational experience preferred.
• Demonstrated experience managing customer relationships and working across multiple functional and operational teams.
• Strong understanding of operational KPIs, service performance and continuous improvement.

Responsibilities

• Act as a primary GCM point of contact for operational customer requests and provide visibility to GCM leadership on performance and risks.
• Build partnerships with regional and local operations leadership to understand and implement customer requirements.
• Monitor KPIs, SLAs and performance trends across locations.
• Support weekly, monthly and quarterly customer and internal operational reviews.
• Drive follow-up and accountability for operational actions and service issues.
• Partner with operations to identify root causes and continuous improvement opportunities.
• Support implementation of new sites, programs and account initiatives.
• Promote standardization of processes and tools across the account.
• Collaborate with other teams to support account strategy and execution.
• Build relationships across DSV and customer organizations and escalate risks as needed.
• Support account roadmaps and track activities against objectives.

Skills

Operations management

Customer relationship management

Process improvement

KPIs & SLAs

Cross-functional collaboration

Communication skills

Analytical thinking

Program management

Tools

Excel

PowerPoint

CRM tools

Job description

If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.

Job area: Global Customer Management

FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or bank account number. Our recruiters have an @dsv.com or @us.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to [e-mail].

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

Location: USA - VIRTUAL - US Texas

Division:Solutions

Job Posting Title: Senior Customer Enablement Manager, GCM, Customer Enablement - 130057

Time Type: Full Time

POSITION SUMMARY

The Senior Customer Enablement Manager provides operational support and oversight across the customer account, acting as a direct link between Global Customer Management (GCM), the customer, and regional and local DSV operations.

The role is responsible for driving operational performance, standardization and visibility across the account while supporting customer requirements, strategic initiatives and continuous improvement. The Senior Customer Enablement Manager will partner closely with operations leadership to ensure priorities are understood, performance expectations are met and risks or issues are proactively managed and escalated.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as a primary GCM point of contact for operational customer requests and provide visibility to GCM leadership on operational performance, risks and key activities.
• Build strong partnerships with regional and local operations leadership to ensure GCM and customer requirements are understood, implemented and sustained.
• Monitor operational KPIs, customer SLAs and key performance trends across locations.
• Support weekly, monthly and quarterly customer and internal operational reviews.
• Drive follow-up and accountability for operational actions, service issues and customer commitments.
• Partner with operations to identify root causes, corrective actions and continuous improvement opportunities.
• Support implementation of new sites, customer programs, operational changes and account-level initiatives.
• Promote standardization of processes, tools and operating practices across the account.
• Collaborate with Customer Enablement, Business Management, CoE and other functional teams to support account strategy and execution.
• Build and maintain strong relationships across DSV and the customer organization and appropriately escalated operational risks or performance gaps.
• Support strategic initiatives and account roadmaps, ensuring key activities are tracked and measured against customer objectives.

REQUIRED SKILLS & COMPETENCIES

Education & Experience

• Strong background in operations, supply chain, logistics, key account management or program management.
• Contract logistics and multi-site operational experience preferred.
• Demonstrated experience managing customer relationships and working across multiple functional and operational teams.
• Strong understanding of operational KPIs, service performance and continuous improvement.

Other Skills

• Strong communication and interpersonal skills with the ability to influence across organizational levels.
• Strong problem-solving and analytical capability.
• Ability to communicate clearly and effectively at both operational and executive levels.
• Results-oriented, proactive and comfortable working in a fast-paced customer environment.
• Strong organizational skills with a program-management mindset and ability to manage multiple priorities.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.

• Bilingual skills (English/Spanish) preferred but not required

WORK ENVIRONMENT

• Working Conditions: Mixed office and operational environment
• Physical Effort: Light Manual: Occasional movement of items up to 20 lbs; frequent walking or standing.
• Mental Effort: Sustained concentration and analytical effort
• Other: Regular Travel or Weekend/Overnight Shifts

For this position, the expected base pay range is $102,000.00 - $127,000.00 USD Annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [e-mail]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere #LifeAtDSV

Nearest Major Market: Austin