Customer Success Manager (Fully Remote)

Customer.io; United States; Remote; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical coverage (full)

Dental coverage (full)

Vision coverage (full)

Mental health coverage

Supplemental insurance

Parental leave (16 weeks)

Unlimited PTO

Job summary

Customer.io is seeking a dedicated Customer Success professional to own the success of a portfolio of 40–60 mid-market customers. You will onboard new clients, monitor health, and handle escalations, collaborating closely with Account Management, Technical Support, Product, Solutions, and Engineering to maximize value.

We value curiosity about customer businesses, ownership of outcomes, and an AI-forward growth mindset.

Qualifications

• Experience in customer success for B2B SaaS.
• Proven ability to drive value and own outcomes.
• Comfort with ambiguity and AI-forward thinking.

Responsibilities

• Own onboarding and success for 40–60 mid-market customers.
• Monitor customer health metrics and drive value over time.
• Partner with Account Management, Technical Support, Product, Solutions, and Engineering to resolve escalations.

Skills

Customer Success

Portfolio Management

Cross-functional

Strategic Advisory

Onboarding

Job description

• Own the success of a portfolio of 40-60 mid-market customers as their strategic advisor.
• Partner with Account Management, Technical Support, Product, Solutions, and Engineering to drive value.
• Lead onboarding, monitor customer health, and own escalations end to end.

What we value:

• Curiosity about customer businesses and a trusted advisor mindset.
• Ownership of commercial outcomes and comfort in ambiguity.
• AI-forward thinking and a growth mindset.
• $80,000 USD salary depending on experience.
• 100% coverage of medical, dental, vision, mental health, and supplemental insurance.
• 16 weeks paid parental leave and unlimited PTO.

Customer.io

Customer.io is a platform that helps companies send automated emails, push notifications, in-app messages, and SMS using real-time behavioral data. It serves over 9,000 companies from startups to global brands and values empathy, transparency, and responsibility.