Senior Customer Care Specialist - Cold Chain Logistics

Americold Logistics, LLC.; Chillicothe (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Americold Logistics, LLC. is seeking a dedicated Customer Service / Order Processing professional in Missouri. The role involves serving as the main contact for National Accounts, handling inquiries, coordinating invoicing, and ensuring accurate order processing across multiple sites.

The ideal candidate will have 2+ years in customer service or order processing, proficient data entry skills, and experience with WMS and MS Office. Some travel and clerical duties are required.

Qualifications

• 2+ years of experience in customer service or order processing.
• High school diploma or GED preferred.
• Proven ability to resolve customer issues efficiently.
• Proficiency in Warehouse Management Systems and Microsoft Office Suite.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.
• Generate and manage paperwork for customer work orders, including tracking orders and maintaining inventory records.
• Oversee clerical duties such as maintaining files, answering phones, greeting visitors, and operating office equipment.
• Schedule loads and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over short, and damaged orders, and coordinate recalls and national holds across multiple sites.
• Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Typing & Data Entry

WMS & MS Office

Communication

Multitasking

Education

High school diploma or GED

Tools

Warehouse Management System (WMS)

Microsoft Office Suite

Job description

Americold Logistics, LLC. is seeking a dedicated Customer Service / Order Processing professional in Missouri. The role involves serving as the main contact for National Accounts, handling inquiries, coordinating invoicing, and ensuring accurate order processing across multiple sites.

The ideal candidate will have 2+ years in customer service or order processing, proficient data entry skills, and experience with WMS and MS Office. Some travel and clerical duties are required.