Sr Customer Service Associate

Resideo; Golden Valley (MN); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement match

Life insurance

Paid time off

Job summary

Resideo is seeking a customer service specialist in Golden Valley, MN to handle inbound calls and emails about orders, ship dates, changes, RMAs, and credits, coordinating with Logistics, Manufacturing, and Sales to resolve issues. The role emphasizes accuracy, collaboration, and a proactive approach to learning business acumen while delivering outstanding customer care.

Requires 2+ years in customer service and experience with SAP, Salesforce, and Talkdesk.

Qualifications

• 2+ years of customer service/account experience.
• Working knowledge of SAP and Demonstrated proficiency in Salesforce/Talkdesk.
• Familiarity with EDI transactions.
• A keen attention to detail.

Responsibilities

• Process and support customer orders and return processing tasks accurately and efficiently.
• Work with customers on short, damaged, or missing shipments to resolve issues, including filing shipping discrepancies.
• Provide all-encompassing administrative support of accounts and divisions to ensure all customer needs and expectations are met.
• Work with the Finance team to resolve shortages, fines and deductions on their platform, High Radius
• Work with Sales and outside rep agencies to ensure proper pricing is applied to each order.

Skills

Customer focus

Communication skills

Team collaboration

Detail oriented

Tools

SAP

Salesforce

Talkdesk

EDI transactions

Microsoft Office

Job description

Serve as a customer contact for multiple divisions and accounts for the Electronic Division and the Retail Division, within Resideo. You will respond to inbound customer calls and emails regarding order inquiry as to ship dates, issues, order changes, RMAs, and credits. You will assist other customer service associates with administrative duties. You will communicate with other departments and stakeholders, such as, but not limited to, Logistics, Manufacturing, Regional Sales Managers, Outside Sales Representatives, Product Managers, etc., to resolve customer issues. You will support order processing tasks including order entry, expediting orders, changing orders, returns, monitoring order status and resolving discrepancies. We're looking for someone to help Resideo be our customer's top choice by delivering excellent customer care and building up your business acumen while learning to address customer needs! Come be a part of THE team that is solving complex problems for the Resideo customer.

JOB DUTIES:

• Process and support customer orders and return processing tasks accurately and efficiently.


• Work with customers on short, damaged, or missing shipments to resolve issues, including filing shipping discrepancies.


• Provide all-encompassing administrative support of accounts and divisions to ensure all customer needs and expectations are met.


• Work with the Finance team to resolve shortages, fines and deductions on their platform, High Radius


• Work with Sales and outside rep agencies to ensure proper pricing is applied to each order.

YOU MUST HAVE:

• 2+ years of customer service/account-related experience


• Working knowledge of SAP and Demonstrated proficiency in all software applications in Microsoft office, Salesforce and Talkdesk, etc.)


• Working knowledge of EDI transactions.


• A keen attention to detail.

WE VALUE:

• A self-starter with the ability to learn quickly.


• A bias for results and action.


• The ability to work with multiple teams in a collaborative setting.


• A commitment to discovering ways to improve service.


• First Alert and/or Honeywell Home-related industry product knowledge

WHAT'S IN IT FOR YOU:

• The opportunity to make a difference and leave an impact with Resideo customers!


• Resideo provides employees with a comprehensive benefits package, including life and health insurance, retirement programs with a company match, life assistance program, accidental death and dismemberment insurance, disability insurance, and vacation & holidays.

#LI-YC2

#LI-HYBRID

Resideo is a global leader in smart home and building solutions, with trusted brands including Honeywell Home, First Alert, and Resideo helping people feel more comfortable, secure, connected, and in control every day. Our products and technologies are found in more than 150 million homes and businesses worldwide. From intelligent climate solutions to security, sensing, water, and connected home technologies, Resideo develops and manufactures products designed to simplify everyday life and help protect what matters most. Our global teams span engineering, manufacturing, software, product management, supply chain, customer experience, and more — all working together to shape the future of connected living through innovation, quality, and meaningful real-world impact. At Resideo, our teams help create products and experiences that make everyday life more comfortable, secure, and connected for millions around the world. Learn more at www.resideo.com.

You can find out more about how the talent community works here: Resideo Talent Community Terms. Our recruitment privacy notice Resideo -Recruitment Privacy Notice - Dec 16 2022 describes in more detail how we process your personal data and how you can exercise your personal data rights.

If a disability prevents you from applying for a job through our website, request assistance here.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the"EEO is the Law" poster,"EEO is the Law" Supplement Posterand thePay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer toRecruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please useContact Usform for assistance.