Senior Customer Order Specialist: Problem Solver

cardinalhealth; United States; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Health savings account (HSA)

401k plan

Access to wages with myFlexPay

FSAs

disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Job summary

Cardinal Health is seeking a Customer Order Management professional to handle customer concerns from initial contact to final resolution and to process orders, returns, and inquiries. You will coordinate with internal teams to ensure timely resolution and support sales-related activities, including goodwill credit submissions within approved limits.

The role emphasizes strong communication, problem-solving, and the ability to work with urgency in a fast-paced environment.

Qualifications

• High School Diploma, GED or equivalent work experience.
• 2+ years of customer-facing experience in a fast-paced environment.
• Proficient in navigating multiple systems to resolve customer inquiries.
• Effective verbal and written communication skills.
• Strong interpersonal, critical-thinking, and problem-solving abilities.
• Highly organized, detail-oriented, and able to work with urgency.

Responsibilities

• Manage customer concerns from initial contact through final resolution to ensure an exceptional customer experience.
• Resolve customer issues ranging from routine requests to complex customer issues requiring detailed research and follow-up.
• Process customer orders, returns, and order-related inquiries.
• Conduct research and coordinate with internal stakeholders to ensure timely issue resolution.
• Partner with Operations, Logistics, Pricing, Collections, 3rd Party, Sales, Retail National Accounts, and other cross-functional teams to resolve concerns.
• Support designated sales-related activities, including goodwill credit submissions within approved limits.
• Manage aged and escalated cases to ensure timely resolution.

Skills

Customer-facing experience

System navigation

Communication skills

Interpersonal skills

Detail-oriented

Time management

Education

High School Diploma or equivalent

Job description

Cardinal Health is seeking a Customer Order Management professional to handle customer concerns from initial contact to final resolution and to process orders, returns, and inquiries. You will coordinate with internal teams to ensure timely resolution and support sales-related activities, including goodwill credit submissions within approved limits.

The role emphasizes strong communication, problem-solving, and the ability to work with urgency in a fast-paced environment.