Senior Customer Account Manager - Utilities Field Ops

Austin, Texas; Austin (TX); On-site; USD 110,000 - 141,000; Full time

Benefits offered by this job

Health benefits

Competitive retirement plan

Career development opportunities

Job summary

Austin Energy is seeking a Manager, AE Customer Account to oversee day-to-day financial and account management for the AE Customer Account area in Austin. You will ensure 24/7 operations, develop performance metrics, and guide process improvements to enhance service quality.

Responsibilities include budgeting, cross-functional coordination, and presenting data-driven recommendations to stakeholders. The role requires strong leadership, analytical skills, and the ability to manage multiple

Qualifications

• Bachelor's degree in a related field plus four years of related experience, including two years in a supervisory role.
• Experience with payment processing, cash handling, and customer account management in a utility context preferred.
• Budget development and monitoring experience; familiarity with internal controls and accounting procedures.

Responsibilities

• Oversees 24/7 management operations for AE Customer Account functions.
• Develops performance measures and evaluates performance to address deficiencies.
• Reviews and implements process improvements to enhance service delivery to AE customers.

Skills

Payment processing

Cash handling

Credit & collections

Billing operations

Customer account management

Data analysis

Planning & organizing

Oral & written communication

Education

Bachelor's degree

Job description

Austin Energy is seeking a Manager, AE Customer Account to oversee day-to-day financial and account management for the AE Customer Account area in Austin. You will ensure 24/7 operations, develop performance metrics, and guide process improvements to enhance service quality.

Responsibilities include budgeting, cross-functional coordination, and presenting data-driven recommendations to stakeholders. The role requires strong leadership, analytical skills, and the ability to manage multiple