Senior Customer Account & Field Ops Manager (Utility)

City of Austin; United States; On-site; USD 110,000 - 141,000; Full time

Benefits offered by this job

Low-cost medical

Dental

Vision

Paid leave time

Competitive retirement plan

Career development opportunities

Job summary

The City of Austin’s Revenue Measurement and Control unit seeks a Customer Account Manager for Field Services to oversee meter-to-cash operations and field service execution. You will drive performance, safety culture, and workforce management while coordinating with multiple departments and state agencies.

Starting salary reflects the overall experience and leadership responsibilities within a public utility context.

Qualifications

• Bachelor's degree in a related field plus four years of related experience, with at least two years in a supervisory capacity.
• Experience may substitute for education up to four years.

Responsibilities

• Oversees 24/7 AE Customer Account Management operations to meet financial and business standards.
• Develops and evaluates performance measures, and recommends actions to address deficiencies.
• Prioritizes scheduling and coordinates division activities with other departments.
• Implements process improvements to enhance customer service and account management.
• Analyzes customer data, surveys, benchmarks, and quality metrics to guide policy and procedural updates.

Skills

Payment processing

Cash handling

Billing

Account management

Data analysis

Problem solving

Planning and organizing

Oral and written communications

Process improvement

Supervisory skills

Education

Bachelor's degree

Job description

The City of Austin’s Revenue Measurement and Control unit seeks a Customer Account Manager for Field Services to oversee meter-to-cash operations and field service execution. You will drive performance, safety culture, and workforce management while coordinating with multiple departments and state agencies.

Starting salary reflects the overall experience and leadership responsibilities within a public utility context.